Guest
Anonymous
Mar 26, 2001, 10:53 AM
|
Our company is in the same situation. After MUCH review, have determined that LAN based software is the most functional, however, the Web Interface has proven to be poor with everything we tested in the <$24K range. Response times from the Tech perspective were unacceptable. Parsing of emails, and even updating tickets via emails was a nice feature of some (I think SupportWizard did this). But after all was said and done, we will almost certainly (final presentation today), go with Wonderdesk. It is lacking in the attachment and security features (unless you've got someone good with perl and MySql). But it will allow us to implement a "good" solution that appears to be rapidly evolving, has an involved user base, and will let us determine what is really needed by our clients and Techs for a very reasonable fee.
|
MAIN
SEARCH
WHO'S 
LOG 
Next
