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Author	Subject: Help Desk Help

Guest
Anonymous

Mar 21, 2001, 11:53 AM

Help Desk Help	Quote \| Reply

Yes, I was just wandering, is a Help Desk job a good place to start if you are just starting out looking for a job in the computer world? I was told that a help desk jobs is an excellent place to start if you are trying to get your feet in the door. Im currenlty looking for a help desk position in the computer field, and wandering is this a good place to start.

thank you

Guest
Anonymous

Mar 21, 2001, 5:05 PM

Re: Help Desk Help	Quote \| Reply

I would agree with that. I started in the help desk area when I was going through school and while there I got my A+ certification and that was nice to have too. It is a great place to get experience on the technical side along with getting good customer services skills.

-My 2 Cents-

Guest
Anonymous

Jul 12, 2001, 10:41 AM

Re: Help Desk Help	Quote \| Reply

Yes, in my opinion a helpdesk job is a great place to start. Not only do you get the technical and people-skills background, you learn to think like the end user. That may sound odd, but when we "techies" reach a certain level of expertise, computer related concepts become simple for us to absorb and things of technical nature just seem natural to us. Working a helpdesk really helps to remind you that not everyone out there has a high technical aptitude, and after explaining to users 50 times how email works, you are able to gain a whole new outlook (no MS pun intended) of the world around you.

How does this relate to a future career in programming or applications development? You can use your knowledge of how computer-illiterate people think, to create user interfaces that are highly intuitive and simple to use, instead of generating apps suitable only for computer gurus. When it comes time to document your code, write help files and user manuals, explain your projects to others, etc., you've also got the advantage.

And, of course, don't forget one of the helpdesk's most valuable lessons: Patience.

linejudge
Member

Oct 3, 2001, 1:26 PM

Re: Help Desk Help	Quote \| Reply

I would also agree with the postings here. However, there is one caveat.

Check the size of the company. Sometimes when you go to a HD that supports a large group of users (+6000) moving from a level 1 tech to a level 2 takes a long time. The reason is because often times, level 1 techs get stuck answering calls and do not have time for developing skills.

Other than that, have a blast, it is a wonderful, challenging field.

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