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Pager capable
News/status notification announcements
Free Help Desk Software by Spiceworks
$0
Local Software with Web
unlimited
unlimited
$0
$0
Not required
Not required
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Details
NetHelpDesk
$600
Local Software with Web
1
unlimited
10% (inc above)
0.1
Not required
Required
NetHelpDesk
NetHelpDesk
NetHelpDesk
Details
IncidentMonitor(TM)
$3995
Local Software with Web
5
Unlimited
20% annually
Included in maintenance
Not required
Not required
IncidentMonitor(TM)
IncidentMonitor(TM)
IncidentMonitor(TM)
Details
PhaseWare Tracker - External Help Desk Software
$995
Local Software with Web
1
Unlimited
Annual maintenance 25% of license
n/a
Not required
Required
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
PhaseWare Tracker - External Help Desk Software
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
Close Support Enterprise Edition
$745
Local Software with Web
Unlimited
Unlimited
12 months free then $120 per year
Included in support costs
Not required
Required
Close Support Enterprise Edition
Close Support Enterprise Edition
Close Support Enterprise Edition
Details
Abacus Help Desk 3.5
$425
Local Software with Web
1
Unlimited
1 year included
Not required
Required
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Details
c.Support for Lotus Notes and Domino
$6500
Local Software with Web
5
100
per incident or unlimited support available
Maintenance cost is 30% of purchase price for 2 years
Not required
Not required
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
Details
CCS Help Desk Formely Outlook Help Desk 3.0
$495
Local Software with Web
2
Unlimited
free support by email
50% of the retail price
Not required
Required
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
Details
HelpDesk Master
$425
Local Software with Web
1
Unlimited
1 year included
Year 2 15% or current list price
Not required
Required
HelpDesk Master
HelpDesk Master
HelpDesk Master
Details
ieSupportManager Helpdesk Web Edition
$630
Local Software with Web
Unlimited
Unlimited
10% of license fee (minimum $126)
Not required
Required
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
Details
SupportMonkey 2002
$224
Local Software with Web
Unlimited
Unlimited
Free
Discount available
Not required
Required
SupportMonkey 2002
SupportMonkey 2002
SupportMonkey 2002
Details
Oxygen Helpdesk Management Software
$1750
Local Software with Web
Unlimited
50
25% per annum
Not required
Not required
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Details
Support-Works Helpdesk Professional
$15000
Local Software with Web
5
Unlimited
15-20% of product - depending on contract
Free to maintained customers
Not required
Required
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Details
VI Service Desk
$4200
Local Software with Web
6
Unlimited
First year free, following years 15% of license cost.
15% of base cost,, after 1st year
Not required
Not required
VI Service Desk
VI Service Desk
VI Service Desk
Details
HelpSTAR
$4995
Local Software with Web
2
Unlimited
Not required
Not required
HelpSTAR
HelpSTAR
HelpSTAR
Details
TRACK Help Desk
$15000
Local Software with Web
5
5
0.12
0.12
Not required
Not required
TRACK Help Desk
TRACK Help Desk
TRACK Help Desk
Details
ProjecTrak Lotus Notes Help Desk
$8995
Local Software with Web
5
Unlimited
% of list price.
Not required
Not required
ProjecTrak Lotus Notes Help Desk
ProjecTrak Lotus Notes Help Desk
ProjecTrak Lotus Notes Help Desk
Details
NetKeeper Captain CRM
$6250
Local Software with Web
5
unlimited
included in upgrades
0.15
Not required
Not required
NetKeeper Captain CRM
NetKeeper Captain CRM
NetKeeper Captain CRM
Details
CISS Help Desk with WebCISS add-on
$718
Local Software with Web
unlimited
unlimited
Free, whilst on current version
Not required
Required
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
Details
Dispatch Help Desk for Lotus Notes and Domino
$2995
Local Software with Web
no limit per server
server license
1000
600
Not required
Required
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Details
HelpDesk
$10000
Local Software with Web
4
4
Not required
Required
HelpDesk
HelpDesk
HelpDesk
Details
Assyst
$81145
Local Software with Web
10
10
20% per year
Required
Not required
Assyst
Assyst
Assyst
Details
BridgeTrak
$4285
Local Software with Web
Unlimited
Unlimited
included in upgrade costs
450 or 25% of purchase per year
Not required
Required
BridgeTrak
BridgeTrak
BridgeTrak
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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