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Help Desk
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Licensed
Technicians
Licensed
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Unix
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Server Software is Provided
Perl
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Pager capable
News/status notification announcements
Assyst
$81145
Local Software with Web
10
10
20% per year
Required
Not required
Assyst
Assyst
Assyst
Details
HelpDesk
$10000
Local Software with Web
4
4
Not required
Required
HelpDesk
HelpDesk
HelpDesk
Details
Planet FM
$5000
Local Software with Web
600+
600
12% of licence fee
Required
Required
Planet FM
Planet FM
Planet FM
Details
Magnoware DataTrack System 3.5
$349
Local Software with Web
1
Unlimited
No
Not required
Required
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Details
CAFM Explorer
$1200
Local Software with Web
1
1
Required
Required
CAFM Explorer
CAFM Explorer
CAFM Explorer
Details
Oxygen Helpdesk Management Software
$1750
Local Software with Web
Unlimited
50
25% per annum
Not required
Not required
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Details
Free Help Desk Software by Spiceworks
$0
Local Software with Web
unlimited
unlimited
$0
$0
Not required
Not required
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Details
SysMan
$495
Local Software with Web
$495 per concurrent user
unlimited
$110 per licensed user and free upgrades
$275 per licensed user if not on support agreement
Not required
Not required
SysMan
SysMan
SysMan
Details
NetHelpDesk
$600
Local Software with Web
1
unlimited
10% (inc above)
0.1
Not required
Required
NetHelpDesk
NetHelpDesk
NetHelpDesk
Details
TRACK Help Desk
$15000
Local Software with Web
5
5
0.12
0.12
Not required
Not required
TRACK Help Desk
TRACK Help Desk
TRACK Help Desk
Details
NetKeeper Captain CRM
$6250
Local Software with Web
5
unlimited
included in upgrades
0.15
Not required
Not required
NetKeeper Captain CRM
NetKeeper Captain CRM
NetKeeper Captain CRM
Details
Fireman - Help Desk Software
$1500
Local Software with Web
4
Unlimited
0.17
Not required
Required
Fireman - Help Desk Software
Fireman - Help Desk Software
Fireman - Help Desk Software
Details
VI Service Desk
$4200
Local Software with Web
6
Unlimited
First year free, following years 15% of license cost.
15% of base cost,, after 1st year
Not required
Not required
VI Service Desk
VI Service Desk
VI Service Desk
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
Operation Center
$15000
Local Software with Web
Unlimited
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Required
Not required
Operation Center
Operation Center
Operation Center
Details
HelpMaster Pro Web Suite
$1680
Local Software with Web
Unlimited with Staff Support Module
Unlimited with Client Access Module
1 year Standard included. 1 year Premium add 10%
45% without Premium support
Not required
Not required
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
Details
BridgeTrak
$4285
Local Software with Web
Unlimited
Unlimited
included in upgrade costs
450 or 25% of purchase per year
Not required
Required
BridgeTrak
BridgeTrak
BridgeTrak
Details
CCS Help Desk Formely Outlook Help Desk 3.0
$495
Local Software with Web
2
Unlimited
free support by email
50% of the retail price
Not required
Required
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
Details
Dispatch Help Desk for Lotus Notes and Domino
$2995
Local Software with Web
no limit per server
server license
1000
600
Not required
Required
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Details
HelpLine
$25
Local Software with Web
10
500
Annual maintenance 20% of license
Annual maintenance 20% of license
Not required
Not required
HelpLine
HelpLine
HelpLine
Details
SupportMonkey 2002
$224
Local Software with Web
Unlimited
Unlimited
Free
Discount available
Not required
Required
SupportMonkey 2002
SupportMonkey 2002
SupportMonkey 2002
Details
Workflow Help Desk for Exchange 2000
$5000
Local Software with Web
unlimited
unlimited
first upgrade free
Not required
Not required
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Details
EasyAccessHelpDesk
$5999
Local Software with Web
Unlimited
Unlimited users, one site license.
%15 of total cost
Free
Not required
Required
EasyAccessHelpDesk
EasyAccessHelpDesk
EasyAccessHelpDesk
Details
SupportDesk
$400
Local Software with Web
1
Unlimited
Included in above
Free for first year, 20% of license fee thereafter
Not required
Not required
SupportDesk
SupportDesk
SupportDesk
Details
SupportCalls with Outlook
$1500
Local Software with Web
unlimited
unlimited
1 year free support, 400 USD for additional year
free for support subscribers
Not required
Required
SupportCalls with Outlook
SupportCalls with Outlook
SupportCalls with Outlook
Details
Support-Works Helpdesk Professional
$15000
Local Software with Web
5
Unlimited
15-20% of product - depending on contract
Free to maintained customers
Not required
Required
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Details
Resolve IT!
$750
Local Software with Web
1
Unlimited
0.18
Free with Maintenance Contract
Not required
Not required
Resolve IT!
Resolve IT!
Resolve IT!
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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