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  1. EnterpriseWizard   Public Rating: 7.97, 327 Votes   Click here to rate this    Discussion Forum   
    EnterpriseWizard is a top-rated, web-based solution for helpdesk, external customer support and business process management. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ. Free trial.
    enterprisewizard.com/help-desk.htm?campaign=565helpd
    Review It    Details    Add to Research Cart     Cost to advertiser: $0.03   
  2. AdaptDS CRM   Public Rating: 10, 1 Votes   Click here to rate this    Discussion Forum   
    Adapt Data Solutions provides helpdesk software to clients who wish to use a powerful and very adaptable online system to manage help desk and customer tech support. Adapt Data Solutions also offers helpdesk / tech support consulting services. Product may be either hosted or installed locally.
    adaptds.com
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  3. h2desk PHP Help Desk   Public Rating: 10, 1 Votes   Click here to rate this    Discussion Forum   
    Simplify your online customer support and manage your emails with this powerful web-based PHP help desk system.
    h2desk.com
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  4. Help desk software Hesk   Public Rating: 10, 1 Votes   Click here to rate this    Discussion Forum   
    A free help desk solution from PHPJunkyard offers an alternative to expensive commercial products. It comes with a user-friendly intuitive interface, a fully-featured knowledgebase integrated, unlimited tickets, categories and staff. A powerful script that will not hog your server resources.
    hesk.com
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  5. Helpdesk Pilot   Public Rating: 10, 2 Votes   Click here to rate this    Discussion Forum   
    Customer support software written in PHP supports MYSQL and MSSQL.Fully web based.Contains extensive list of features to help you improve your customer support.Some ofthe features:Ticket escalation,canned reply,Knowledgebase,spam filter,emails on reply,customizable interface,automated action on tkts
    helpdeskpilot.com
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  6. ky2help   Public Rating: 10, 1 Votes   Click here to rate this    Discussion Forum   
    ky2help® is a modern support & management software, that optimizes management of resources, reflects benefits of services in a transparent way, secures enterprise knowledge, highlights internal and external customer orientation und improves customer satisfaction.
    ky2help.com
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  7. ProactivaNET   Public Rating: 10, 1 Votes   Click here to rate this   
    ProactivaNET, ITSM Software. ProactivaNET® Service Desk incorporates the best practices and international standars, like ITIL®.ProactivaNET® reuses all the Service Desk Knowledge through its Knowledge Base. Incorporates applications as Problem Management and Change Management.
    proactivanet.com
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  8. SAManage SaaS IT Service Desk   Public Rating: 10, 1 Votes   Click here to rate this   
    SAManage is the easiest way to track IT assets and deliver a superior IT service desk to your employees.
    samanage.com
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  9. WB Ticket System   Public Rating: 10, 1 Votes   Click here to rate this    Discussion Forum   
    WB Ticket system allows you to seamlessly integrate email or web inquiries into a clean, intuitive and easy to use multi-user web interface. With WB Ticket system you will be able to reduce the workload, time spent on providing support and increase production and team collaboration.
    drsoft.com/p/Ticket_system-24.html
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  10. Numara FootPrints   Public Rating: 9.19, 718 Votes   Click here to rate this    Discussion Forum   
    Numara FootPrints is the award-winning, 100% web-based service desk automation software that tracks all issues, communications & resolutions online, without the high costs & complex administration of other tools.
    numarasoftware.com/footprints.asp
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  11. WonderDesk SQL   Public Rating: 9.19, 751 Votes   Click here to rate this    Discussion Forum   
    WonderDesk SQL is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request. No need for locally installed software for your technicians or customers.
    wonderdesk.com
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  12. WonderDesk   Public Rating: 9.09, 705 Votes   Click here to rate this    Discussion Forum   
    WonderDesk is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request. No need for locally installed software for your technicians or customers.
    wonderdesk.com
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  13. Attend   Public Rating: 9, 2 Votes   Click here to rate this    Discussion Forum   
    attend® is the most flexible and best suited solution for the great part of the market sectors. Specially created for all those companies that give service or support to their customers and want to keep track of them.
    attend-solutions.com
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  14. MAX Help Desk   Public Rating: 9, 3 Votes   Click here to rate this    Discussion Forum   
    MAX is a powerful cross-platform help desk management tool designed for speed and usability. Combining a full feature set with a smart Knowledge Base, detailed reporting, and an industry-leading user interface, MAX allows them to spend more time restoring services.
    volchok.com/max/
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  15. ReadyDesk   Public Rating: 8.67, 271 Votes   Click here to rate this    Discussion Forum   
    Automatic creation of tickets from incoming email, live chat, remote desktop, asset management, Active Directory integration, assignment and notification rules, email alerts, user customizable interfaces, workflow rules, knowledge base, advanced admin console and much more at an incredible price.
    ReadyDesk.com
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  16. LiveTime Support   Public Rating: 8.5, 537 Votes   Click here to rate this    Discussion Forum   
    LiveTime Support is a J2EE based technical support and help desk application for the enterprise. Features support for all major server platforms and databases, unlimited scalability, real-time reporting and customer portal.
    livetime.com
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  17. SchoolHelpDesk.Net   Public Rating: 8.45, 53 Votes   Click here to rate this    Discussion Forum   
    The product is 100% browser based (Internet Explorer or Fire fox browser). The system is highly configurable and there is tremendous pay back from the user self help features. Allows your teachers to help themselves before they turn in a ticket.
    SchoolHelpDesk.Net
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  18. TicketXPert.NET   Public Rating: 8.43, 250 Votes   Click here to rate this    Discussion Forum   
    TXP is the multilanguage Help Desk Solution for your IT and Product support for all branches of business. TXP includes Remote Control, Asset Mgmt and Software Distribution to get your complete System Mgmt Solution. As development tools were C#, SQL as well as XML from the .NET Framework used.
    ticketxpert.net
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  19. IssueTrak, Inc.   Public Rating: 8.37, 41 Votes   Click here to rate this    Discussion Forum   
    Help Desk Software, Customer Support Software and Issue Tracking. 100% Web Based. Reduce costs and increase service performance dramatically with our Help Desk, Customer Support Desk, Issue Tracking, and Asset Management Solutions.
    issuetrak.com
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  20. SiteHelpDesk   Public Rating: 8.36, 51 Votes   Click here to rate this    Discussion Forum   
    Browser based helpdesk with interactive support, self help, user action tracking, FAQ and much more. Innovative, flexible and customisable. Enhance your intranet today.
    sitehelpdesk.com
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  21. Help Desk 6.5 by Expinion.net   Public Rating: 8.33, 73 Votes   Click here to rate this    Discussion Forum   
    Complete customer support, ticket & KB system - loaded with features. Save time & money with this easy-to-use information & communications tool. Multiple category levels, customize security levels & fields, dynamic multi-language interfaces, upload utility... Includes ASP source. Visit for Demo.
    expinion.net/software/app_helpdesk.asp
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  22. ISIS Help Desk   Public Rating: 8.33, 328 Votes   Click here to rate this    Discussion Forum   
    The ISIS Helpdesk System is the complete support solution. Streamline helpdesk processes & increase efficiency. Service Requests; Asset Manager; Knowledge Manager; Complete Reporting; External Website Interface; Automated Notifications & Call Escalation & much more. Visit us and try it online today!
    isishelpdesk.co.nz
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  23. World Desk Pro   Public Rating: 8.27, 737 Votes   Click here to rate this    Discussion Forum   
    Customer Support Excellence from World Desk Pro. The easiest to use web based customer support solution available is running at www.worlddeskpro.com. Take the test drive
    worlddeskpro.com
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  24. Novo Help Desk Software   Public Rating: 8.25, 12 Votes   Click here to rate this    Discussion Forum   
    Novo Help Desk Software provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments. User permissions can be configured in a multitude of ways with its highly flexible administrative settings.
    novosolutions.com
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  25. TOPdesk   Public Rating: 8.21, 57 Votes   Click here to rate this    Discussion Forum    updated   
    TOPdesk is an ITIL-based helpdesk support tool with a modular structure enabling you to tailor the software to your needs. Knowledgebase, e-mail notification, license management and inventory tool are included as standard. Web integration is possible via the TOPdesk ApplicationServer.
    topdesk.de
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  26. HelpConnection.NET   Public Rating: 8.2, 5 Votes   Click here to rate this    Discussion Forum   
    Customer service solution written in .NET 2.0, for ticketing (help desk), knowledge base (KB), and customer relations management. Features Twitter Capture, Smart Search, escalations, uploading, email capturing and more. Please visit for online CRM demo, or to request a free 30 day trial download.
    helpconnection.net/index.aspx
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  27. InstantService™   Public Rating: 8.19, 63 Votes   Click here to rate this    Discussion Forum   
    InstantService customer contact applications are a cost-effective, hosted help desk solution that helps boost customer acquisition and retention on websites with real-time chat, desktop sharing, email management and self-help FAQ features.
    instantservice.com
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  28. e11 help desk software and Knowledge Management   Public Rating: 8.15, 423 Votes   Click here to rate this    Discussion Forum   
    e11 is a powerful, affordable & customizable solution includes help desk, trouble ticket, lead tracking, email, queue management. Features: Unlimited no. of reps and customers, Internal Mail/Ticket management, Knowledgebase, Customer management, LDAP, Oracle, MYSQL, MS SQL,Address book, customizable
    e11online.com?gad=CIbI3-UBEgiCHmbkUc0IVhiS2rD-AyCGg6YT
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  29. versaSRS HelpDesk   Public Rating: 8.07, 45 Votes   Click here to rate this    Discussion Forum   
    What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Although a browser-based application, versaSRS HelpDesk does not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application.
    versaSRS.com
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  30. IssueTrak   Public Rating: 8.03, 28 Votes   Click here to rate this    Discussion Forum   
    IssueTrak is a full-featured, Web-based help desk solution. Service requests, Product support issues, IT Help Desk incidents, Customer relations & HR issues, Completely Web-based No installation needed at the desktop, Allows you to serve remote offices. All administration is done via a Web browser.
    issuetrak.com
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