LBE Web Helpdesk

$560 

Completely Web Based 

5 concurrent users 

5 concurrent users 

$240 per annum 

Yes with support contract 

Details

Artologik HelpDesk 3.2

$650 

Completely Web Based 

2 

Unlimited 

195 USD (includes Upgrade Agreement) 

Upgrade Agreement enables paying the price difference only for upgrade, 100 USD 

Details

Information Resource Manager

$0 

Completely Web Based 

Unlimited 

Unlimited 

No official support 

Open Source (Free) 

Details

Perfect Tracker

$800 

Completely Web Based 

unlimited 

unlimited 

First 10 incidents free 

not yet decided 

Details

Request Tracker (RT)

$0 

Completely Web Based 

unlimited 

unlimited 

free (Mailing List) or from $6000p.a. 

none 

Details

OneOrZero Helpdesk

$0 

Completely Web Based 

Unlimited 

Unlimited 

none 

none 

Details

Freshdesk

$0 

Completely Web Based 

1 

Unlimited 

None 

None 

Details

Magic Solutions HelpDesk IQ

$995 

Completely Web Based 

1 

unlimited self-service 

First 60 days Free. After 60 days, $49.95 per incident/call 

included with maintenance contract 

Details

Numara FootPrints

$9995 

Completely Web Based 

3 

Unlimited 

20 -25 % annually of total software order 

Included w/ Maintenance Contract 

Details

eFirstHelp

$999 

Completely Web Based 

1 

100 

12 % 

Included in Support Cost 

Details

Severity One Enterprise

$3000 

Completely Web Based 

3 

50 

20% 

Included in support 

Details

COIGN

$4995 

Completely Web Based 

Unlimited 

Unlimited 

18% 

Included in Maintenance 

Details

EnterpriseWizard

$2850 

Completely Web Based 

3 

Unlimited 

20% of current license value annually 

Included in annual support contract 

Details

Prop Web

$8000 

Completely Web Based 

1 

unlimited 

15% Invoice Price 

Included in annual support contract 

Details

Cynergy Help Desk Software

$1297 

Completely Web Based 

3 

Unlimited 

20% of cost 

Included in Annual Maintenance 

Details

eJournal RMS 2.7

$15000 

Completely Web Based 

10 

unlimited 

free 

included in 15% maintance fee 

Details

Support Services Manager (SSM)

$0 

Completely Web Based 

Unlimited 

Unlimited 

Included - Free 

Included - Free 

Details

FMb2b.net

$1 per day

Completely Web Based 

1 

1 

Included 

Included 

Details

CoreDESK

$2000 

Completely Web Based 

5 

2 

Free Support Costs 

Free Upgrade Costs 

Details