LBE Web Helpdesk
$560
Completely Web Based
5 concurrent users
$240 per annum
Yes with support contract
Details
Artologik HelpDesk 3.2
$650
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Information Resource Manager
$0
No official support
Open Source (Free)
Perfect Tracker
$800
unlimited
First 10 incidents free
not yet decided
Request Tracker (RT)
free (Mailing List) or from $6000p.a.
none
OneOrZero Helpdesk
Freshdesk
1
None
Magic Solutions HelpDesk IQ
$995
unlimited self-service
First 60 days Free. After 60 days, $49.95 per incident/call
included with maintenance contract
Numara FootPrints
$9995
3
20 -25 % annually of total software order
Included w/ Maintenance Contract
eFirstHelp
$999
100
12 %
Included in Support Cost
Severity One Enterprise
$3000
50
20%
Included in support
COIGN
$4995
18%
Included in Maintenance
EnterpriseWizard
$2850
20% of current license value annually
Included in annual support contract
Prop Web
$8000
15% Invoice Price
Cynergy Help Desk Software
$1297
20% of cost
Included in Annual Maintenance
eJournal RMS 2.7
$15000
10
free
included in 15% maintance fee
Support Services Manager (SSM)
Included - Free
FMb2b.net
$1 per day
Included
CoreDESK
$2000
5
Free Support Costs
Free Upgrade Costs
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