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Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details
RightNow Web	$75000	Completely Web Based	Unlimited	Unlimited for 2 years. Software must be purchased again after 2 years.			Details
eMagic Touchpoint	$50000	Completely Web Based	50 concurrent users	Unlimited	17.5% of software cost includes upgrades		Details
TRACKWeb Help Desk	$15000	Completely Web Based	5	5	0.12	0.12	Details
eJournal RMS 2.7	$15000	Completely Web Based	10	unlimited	free	included in 15% maintance fee	Details
ServiceBase	$14999	Completely Web Based	unlimited	unlimited	7% of license price per year	15% of license price per year	Details
Integral Accounting Help Desk	$9999	Completely Web Based	Unlimited	Unlimited	$1999.99 after first year	Free If Under Contract	Details
Numara FootPrints	$9995	Completely Web Based	3	Unlimited	20 -25 % annually of total software order	Included w/ Maintenance Contract	Details
TESS	$9800	Completely Web Based	unlimited	unlimited	0.175	0.05	Details
Visual Help Desk	$9500	Completely Web Based	20	unlimited	1500	0	Details
Prop Web	$8000	Completely Web Based	1	unlimited	15% Invoice Price	Included in annual support contract	Details
LiveTime Support	$7500	Completely Web Based	5	Unlimited	15% of base price per year		Details
Cyborg Helpdesk	$7500	Completely Web Based	3	Unlimited			Details
e11 help desk software and Knowledge Management	$6500	Completely Web Based	unlimited	unlimited	10% after first year of free support	10 % after one year	Details
COIGN	$4995	Completely Web Based	Unlimited	Unlimited	18%	Included in Maintenance	Details
c.Support for .NET	$4600	Completely Web Based	2	100	metered or unlimited support available	2 year maintenance contract for 30% of purchase price	Details
TicketXPert.NET	$4582	Completely Web Based	25	25	no	anually	Details
e-zHelpDesk	$3500	Completely Web Based	unlimited	unlimited	Free 1st 10 incident/ $50.00 per incident there after	Free	Details
Severity One Enterprise	$3000	Completely Web Based	3	50	20%	Included in support	Details
WWW Help Desk Pro	$3000	Completely Web Based	unlimited	unlimited	free for 6 months	1600	Details
Support Key	$2999	Completely Web Based	5	300	195		Details
EnterpriseWizard	$2850	Completely Web Based	3	Unlimited	20% of current license value annually	Included in annual support contract	Details
IssueTrak	$2500	Completely Web Based	3	100	20% Both Upgrade and Support	20% Both Upgrade and Support	Details
WonderDesk SQL	$2499	Completely Web Based	Unlimited	Unlimited	included in upgrade costs	$249/ year	Details
Fused Solutions - Support Management Systems	$2400	Completely Web Based	1	unlimited	included in price	0	Details
SiteHelpdesk-IT	$2000	Completely Web Based	5	unlimited	included with upgrades	15% after one year	Details
WebCISS	$2000	Completely Web Based	Unlimited	Unlimited	Included with upgrade costs	Free for first year - 20% per annum after that	Details
CoreDESK	$2000	Completely Web Based	5	2	Free Support Costs	Free Upgrade Costs	Details
Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details

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