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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP Change sort order Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
Magic Solutions HelpDesk IQ $995  Completely Web Based  unlimited self-service  First 60 days Free. After 60 days, $49.95 per incident/call  included with maintenance contract   Not required   Not required                        Magic Solutions HelpDesk IQ                                                 Magic Solutions HelpDesk IQ                             Magic Solutions HelpDesk IQ Details
NetSupport DNA Helpdesk $1800  Completely Web Based  Unlimited  20% of License Fee (includes upgrades)  After 3 months 20% of License Fee   Not required  Required                        NetSupport DNA Helpdesk                                                 NetSupport DNA Helpdesk                             NetSupport DNA Helpdesk Details
One or Zero Helpdesk & Task Management System $0  Completely Web Based       Not required   Not required                        One or Zero Helpdesk & Task Management System                                                 One or Zero Helpdesk & Task Management System                             One or Zero Helpdesk & Task Management System Details
ServiceBase $14999  Completely Web Based  unlimited  unlimited  7% of license price per year  15% of license price per year   Not required   Not required                        ServiceBase                                                 ServiceBase                             ServiceBase Details
QuickIntranet HelpDesk $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        QuickIntranet HelpDesk                                                 QuickIntranet HelpDesk                             QuickIntranet HelpDesk Details
h2desk PHP Help Desk $199  Completely Web Based  Unlimited  Unlimited  None  $29.99/year   Not required   Not required                        h2desk PHP Help Desk                                                 h2desk PHP Help Desk                             h2desk PHP Help Desk Details
CoreDESK $2000  Completely Web Based  Free Support Costs  Free Upgrade Costs   Not required   Not required                        CoreDESK                                                 CoreDESK                             CoreDESK Details
rap-X $500  Completely Web Based  Unlimited  Unlimited  Full Support included in fee  Annual Fee   Not required   Not required                        rap-X                                                 rap-X                             rap-X Details
Flextic - Flexible Ticket $49  Completely Web Based  unlimited  unlimited    30                            Flextic - Flexible Ticket                                                 Flextic - Flexible Ticket                             Flextic - Flexible Ticket Details
Information Resource Manager (IRM) $0  Completely Web Based  Unlimited  Unlimited  $0  $0   Not required   Not required                        Information Resource Manager (IRM)                                                 Information Resource Manager (IRM)                             Information Resource Manager (IRM) Details
X-TRAX $0  Completely Web Based  Unlimited  Unlimited  0.00  0.00   Not required   Not required                        X-TRAX                                                 X-TRAX                             X-TRAX Details
Bankoi Web HelpDesk $60  Completely Web Based  100  100  FREE  60   Not required   Not required                        Bankoi Web HelpDesk                                                 Bankoi Web HelpDesk                             Bankoi Web HelpDesk Details
Help Desk for Small Business $999  Completely Web Based  unlimited  250  250   Not required   Not required                        Help Desk for Small Business                                                 Help Desk for Small Business                             Help Desk for Small Business Details
SysAid Free Help Desk Software $0  Completely Web Based  100       Not required   Not required                        SysAid Free Help Desk Software                                                 SysAid Free Help Desk Software                             SysAid Free Help Desk Software Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP Change sort order Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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