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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux Change sort order Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
LiveTime Support $7500  Completely Web Based  Unlimited  15% of base price per year     Not required   Not required                        LiveTime Support                                                 LiveTime Support                             LiveTime Support Details
eFirstHelp $999  Completely Web Based  100  12 %  Included in Support Cost   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details
WonderDesk $499  Completely Web Based  Unlimited  Unlimited  included in upgrade costs  $35 / year   Not required   Not required                        WonderDesk                                                 WonderDesk                             WonderDesk Details
Cyborg Helpdesk $7500  Completely Web Based  Unlimited       Not required   Not required                        Cyborg Helpdesk                                                 Cyborg Helpdesk                             Cyborg Helpdesk Details
Simple-Support $599  Completely Web Based  Unlimited       Not required   Not required                        Simple-Support                                                 Simple-Support                             Simple-Support Details
EnterpriseWizard $2850  Completely Web Based  Unlimited  20% of current license value annually  Included in annual support contract   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details
Web Trak v3.1 $49  Completely Web Based  Unlimited  Unlimited    Annual Service Agreement $49.00   Not required   Not required                        Web Trak v3.1                                                 Web Trak v3.1                             Web Trak v3.1 Details
New Fire Enterprise Support $500  Completely Web Based  10  10       Not required   Not required                        New Fire Enterprise Support                                                 New Fire Enterprise Support                             New Fire Enterprise Support Details
e-Support : Commerce Edition $250  Completely Web Based  Unlimited  Free     Not required   Not required                        e-Support : Commerce Edition                                                 e-Support : Commerce Edition                             e-Support : Commerce Edition Details
Castle Support $60  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Castle Support                                                 Castle Support                             Castle Support Details
RightNow Web $75000  Completely Web Based  Unlimited  Unlimited for 2 years. Software must be purchased again after 2 years.                                RightNow Web                                                 RightNow Web                             RightNow Web Details
WonderDesk SQL $2499  Completely Web Based  Unlimited  Unlimited  included in upgrade costs  $249/ year   Not required   Not required                        WonderDesk SQL                                                 WonderDesk SQL                             WonderDesk SQL Details
Numara FootPrints $9995  Completely Web Based  Unlimited  20 -25 % annually of total software order  Included w/ Maintenance Contract   Not required   Not required                        Numara FootPrints                                                 Numara FootPrints                             Numara FootPrints Details
ITracker $0  Completely Web Based           Not required   Not required                        ITracker                                                 ITracker                             ITracker Details
Information Resource Manager $0  Completely Web Based  Unlimited  Unlimited  No official support  Open Source (Free)   Not required   Not required                        Information Resource Manager                                                 Information Resource Manager                             Information Resource Manager Details
Prop Web $8000  Completely Web Based  unlimited  15% Invoice Price  Included in annual support contract   Not required   Not required                        Prop Web                                                 Prop Web                             Prop Web Details
Visual Help Desk $9500  Completely Web Based  20  unlimited  1500   Not required   Not required                        Visual Help Desk                                                 Visual Help Desk                             Visual Help Desk Details
Double Choco Latte $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Double Choco Latte                                                 Double Choco Latte                             Double Choco Latte Details
World Desk Pro $1700  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        World Desk Pro                                                 World Desk Pro                             World Desk Pro Details
eJournal RMS 2.7 $15000  Completely Web Based  10  unlimited  free  included in 15% maintance fee   Not required   Not required                        eJournal RMS 2.7                                                 eJournal RMS 2.7                             eJournal RMS 2.7 Details
PerlDesk $39  Completely Web Based  Unlimmited  Unlimmited       Not required   Not required                        PerlDesk                                                 PerlDesk                             PerlDesk Details
Request Tracker (RT) $0  Completely Web Based  unlimited  unlimited  free (Mailing List) or from $6000p.a.  none   Not required   Not required                        Request Tracker (RT)                                                 Request Tracker (RT)                             Request Tracker (RT) Details
SiteHelpDesk $1000  Completely Web Based  unlimited  included with upgrades - 15%  15% of software price (after first year)   Not required   Not required                        SiteHelpDesk                                                 SiteHelpDesk                             SiteHelpDesk Details
e11 help desk software and Knowledge Management $6500  Completely Web Based  unlimited  unlimited  10% after first year of free support  10 % after one year   Not required   Not required                        e11 help desk software and Knowledge Management                                                 e11 help desk software and Knowledge Management                             e11 help desk software and Knowledge Management Details
Severity One Enterprise $3000  Completely Web Based  50  20%  Included in support   Not required   Not required                        Severity One Enterprise                                                 Severity One Enterprise                             Severity One Enterprise Details
Weblication ProFault $1200  Completely Web Based  Unlimited  Unlimited  20% of purchase cost  Free if support option taken   Not required   Not required                        Weblication ProFault                                                 Weblication ProFault                             Weblication ProFault Details
eMagic Touchpoint $50000  Completely Web Based  50 concurrent users  Unlimited  17.5% of software cost includes upgrades     Not required   Not required                        eMagic Touchpoint                                                 eMagic Touchpoint                             eMagic Touchpoint Details
Attenza $99  Completely Web Based  unlimited  none     Not required   Not required                        Attenza                                                 Attenza                             Attenza Details
Support Services Manager (SSM) $0  Completely Web Based  Unlimited  Unlimited  Included - Free  Included - Free   Not required   Not required                        Support Services Manager (SSM)                                                 Support Services Manager (SSM)                             Support Services Manager (SSM) Details
Bugzero $299  Completely Web Based  free for 3 month.  free for 5 month, 30% discount after   Not required   Not required                        Bugzero                                                 Bugzero                             Bugzero Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux Change sort order Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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