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Help Desk  Price  Type  Licensed
Technicians
 
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Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
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Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
LiveTime Support $7500  Completely Web Based  Unlimited  15% of base price per year     Not required   Not required                        LiveTime Support                                                 LiveTime Support                             LiveTime Support Details
Cyborg Helpdesk $7500  Completely Web Based  Unlimited       Not required   Not required                        Cyborg Helpdesk                                                 Cyborg Helpdesk                             Cyborg Helpdesk Details
Simple-Support $599  Completely Web Based  Unlimited       Not required   Not required                        Simple-Support                                                 Simple-Support                             Simple-Support Details
New Fire Enterprise Support $500  Completely Web Based  10  10       Not required   Not required                        New Fire Enterprise Support                                                 New Fire Enterprise Support                             New Fire Enterprise Support Details
e-Support : Commerce Edition $250  Completely Web Based  Unlimited  Free     Not required   Not required                        e-Support : Commerce Edition                                                 e-Support : Commerce Edition                             e-Support : Commerce Edition Details
Castle Support $60  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Castle Support                                                 Castle Support                             Castle Support Details
RightNow Web $75000  Completely Web Based  Unlimited  Unlimited for 2 years. Software must be purchased again after 2 years.                                RightNow Web                                                 RightNow Web                             RightNow Web Details
Support Key $2999  Completely Web Based  300  195     Not required   Not required                        Support Key                                                 Support Key                             Support Key Details
ITracker $0  Completely Web Based           Not required   Not required                        ITracker                                                 ITracker                             ITracker Details
Liberum Help Desk $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Liberum Help Desk                                                 Liberum Help Desk                             Liberum Help Desk Details
ISIS Help Desk $1295  Completely Web Based  Unlimited       Not required   Not required                        ISIS Help Desk                                                 ISIS Help Desk                             ISIS Help Desk Details
Taskman Pro! v.3 $499  Completely Web Based  unlimited  unlimited       Not required   Not required                        Taskman Pro! v.3                                                 Taskman Pro! v.3                             Taskman Pro! v.3 Details
Help Desk Organizer $495  Completely Web Based  unlimited  unlimited  $89 year     Not required   Not required                        Help Desk Organizer                                                 Help Desk Organizer                             Help Desk Organizer Details
BridgeTrak for Web $995  Completely Web Based       Not required   Not required                        BridgeTrak for Web                                                 BridgeTrak for Web                             BridgeTrak for Web Details
Double Choco Latte $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Double Choco Latte                                                 Double Choco Latte                             Double Choco Latte Details
World Desk Pro $1700  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        World Desk Pro                                                 World Desk Pro                             World Desk Pro Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 Change sort order
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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