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Magic Solutions HelpDesk IQ
$995
Completely Web Based
1
unlimited self-service
First 60 days Free. After 60 days, $49.95 per incident/call
included with maintenance contract
Not required
Not required
Magic Solutions HelpDesk IQ
Magic Solutions HelpDesk IQ
Magic Solutions HelpDesk IQ
Details
YUDO
$0
Completely Web Based
Unlimited
Unlimited
Forum on www.freedesk.it
Not required
Not required
YUDO
YUDO
YUDO
Details
Artologik HelpDesk 3.2
$650
Completely Web Based
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Not required
Not required
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Details
Phixus
$716
Completely Web Based
1
1
$143 per license per year
Not required
Not required
Phixus
Phixus
Phixus
Details
NetSupport DNA Helpdesk
$1800
Completely Web Based
3
Unlimited
20% of License Fee (includes upgrades)
After 3 months 20% of License Fee
Not required
Required
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
Details
VanillaSoft Helpdesk 2004
$1950
Completely Web Based
20
20
Not required
Not required
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
Details
X-TRAX
$0
Completely Web Based
Unlimited
Unlimited
0.00
0.00
Not required
Not required
X-TRAX
X-TRAX
X-TRAX
Details
SysAid Free Help Desk Software
$0
Completely Web Based
2
100
Not required
Not required
SysAid Free Help Desk Software
SysAid Free Help Desk Software
SysAid Free Help Desk Software
Details
SchoolHelpDesk.Net
$500
Completely Web Based
Unlimited
Unlimited
free email support
$500 annual maintenance
Not required
Not required
SchoolHelpDesk.Net
SchoolHelpDesk.Net
SchoolHelpDesk.Net
Details
HelpConnection.NET
$1999
Completely Web Based
Unlimited
Unlimited
Both support & upgrades for $400 annually.
Both support & upgrades for $400 annually.
Not required
Not required
HelpConnection.NET
HelpConnection.NET
HelpConnection.NET
Details
RedCape
$40
Completely Web Based
Unlimited
Unlimited
Not required
Not required
RedCape
RedCape
RedCape
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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