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Polar Help Desk
$99
Completely Web Based
1
unlimited
Free
Free
Not required
Not required
Polar Help Desk
Polar Help Desk
Polar Help Desk
Details
c.Support for .NET
$4600
Completely Web Based
2
100
metered or unlimited support available
2 year maintenance contract for 30% of purchase price
Not required
Not required
c.Support for .NET
c.Support for .NET
c.Support for .NET
Details
EnterpriseWizard
$2850
Completely Web Based
3
Unlimited
20% of current license value annually
Included in annual support contract
Not required
Not required
EnterpriseWizard
EnterpriseWizard
EnterpriseWizard
Details
SiteHelpdesk-IT
$2000
Completely Web Based
5
unlimited
included with upgrades
15% after one year
Not required
Not required
SiteHelpdesk-IT
SiteHelpdesk-IT
SiteHelpdesk-IT
Details
Taskman Pro! v.3
$499
Completely Web Based
unlimited
unlimited
Not required
Not required
Taskman Pro! v.3
Taskman Pro! v.3
Taskman Pro! v.3
Details
Information Resource Manager
$0
Completely Web Based
Unlimited
Unlimited
No official support
Open Source (Free)
Not required
Not required
Information Resource Manager
Information Resource Manager
Information Resource Manager
Details
Artologik HelpDesk 3.2
$650
Completely Web Based
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Not required
Not required
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Details
Prop Web
$8000
Completely Web Based
1
unlimited
15% Invoice Price
Included in annual support contract
Not required
Not required
Prop Web
Prop Web
Prop Web
Details
Weblication ProFault
$1200
Completely Web Based
Unlimited
Unlimited
20% of purchase cost
Free if support option taken
Not required
Not required
Weblication ProFault
Weblication ProFault
Weblication ProFault
Details
e-Support : Commerce Edition
$250
Completely Web Based
1
Unlimited
Free
Not required
Not required
e-Support : Commerce Edition
e-Support : Commerce Edition
e-Support : Commerce Edition
Details
Severity One Enterprise
$3000
Completely Web Based
3
50
20%
Included in support
Not required
Not required
Severity One Enterprise
Severity One Enterprise
Severity One Enterprise
Details
RedCape
$40
Completely Web Based
Unlimited
Unlimited
Not required
Not required
RedCape
RedCape
RedCape
Details
ServiceBase
$14999
Completely Web Based
unlimited
unlimited
7% of license price per year
15% of license price per year
Not required
Not required
ServiceBase
ServiceBase
ServiceBase
Details
Liberum Help Desk
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Liberum Help Desk
Liberum Help Desk
Liberum Help Desk
Details
OTRS - Open Ticket Request System
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
Details
TRACKWeb Help Desk
$15000
Completely Web Based
5
5
0.12
0.12
TRACKWeb Help Desk
TRACKWeb Help Desk
TRACKWeb Help Desk
Details
Fused Solutions - Support Management Systems
$2400
Completely Web Based
1
unlimited
included in price
0
Not required
Not required
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Details
Online Work Order Suite: Lite Edition for ASP
$150
Completely Web Based
5
Unlimited
Included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Details
OneOrZero Helpdesk
$0
Completely Web Based
Unlimited
Unlimited
none
none
Not required
Not required
OneOrZero Helpdesk
OneOrZero Helpdesk
OneOrZero Helpdesk
Details
PerlDesk
$39
Completely Web Based
Unlimmited
Unlimmited
Not required
Not required
PerlDesk
PerlDesk
PerlDesk
Details
Cyborg Helpdesk
$7500
Completely Web Based
3
Unlimited
Not required
Not required
Cyborg Helpdesk
Cyborg Helpdesk
Cyborg Helpdesk
Details
NetSupport DNA Helpdesk
$1800
Completely Web Based
3
Unlimited
20% of License Fee (includes upgrades)
After 3 months 20% of License Fee
Not required
Required
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
Details
Online Work Order Suite: Professional Edition
$900
Completely Web Based
Unlimited
Unlimited
included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Details
TopTrack
$1995
Completely Web Based
5
Unlimited
Not required
Not required
TopTrack
TopTrack
TopTrack
Details
Web Trak v3.1
$49
Completely Web Based
Unlimited
Unlimited
Annual Service Agreement $49.00
Not required
Not required
Web Trak v3.1
Web Trak v3.1
Web Trak v3.1
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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