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Help Desk
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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
PHP
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MySQL
Microsoft SQL Server
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Sybase
PostgreSQL
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
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Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
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Pager capable
News/status notification announcements
RedCape
$40
Completely Web Based
Unlimited
Unlimited
Not required
Not required
RedCape
RedCape
RedCape
Details
Helpdesk Pilot
$300
Completely Web Based
5
15000
Helpdesk Pilot
Helpdesk Pilot
Helpdesk Pilot
Details
iKode Help Desk X
$70
Completely Web Based
3
unlimited
Not required
Not required
iKode Help Desk X
iKode Help Desk X
iKode Help Desk X
Details
OneDesk
$0
Completely Web Based
3
unlimited
Not required
Not required
OneDesk
OneDesk
OneDesk
Details
ManageEngine ServiceDesk Plus
$595
Completely Web Based
Unlimited
Unlimited
Not required
Not required
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Details
SolarWinds Web Help Desk
$0
Completely Web Based
1
Unlimited
Nil. Free 24/7 on-call technical support
Not required
Not required
SolarWinds Web Help Desk
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Details
Information Resource Manager (IRM)
$0
Completely Web Based
Unlimited
Unlimited
$0
$0
Not required
Not required
Information Resource Manager (IRM)
Information Resource Manager (IRM)
Information Resource Manager (IRM)
Details
WonderDesk SQL
$2499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$249/ year
Not required
Not required
WonderDesk SQL
WonderDesk SQL
WonderDesk SQL
Details
h2desk PHP Help Desk
$199
Completely Web Based
Unlimited
Unlimited
None
$29.99/year
Not required
Not required
h2desk PHP Help Desk
h2desk PHP Help Desk
h2desk PHP Help Desk
Details
WonderDesk
$499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$35 / year
Not required
Not required
WonderDesk
WonderDesk
WonderDesk
Details
SchoolHelpDesk.Net
$500
Completely Web Based
Unlimited
Unlimited
free email support
$500 annual maintenance
Not required
Not required
SchoolHelpDesk.Net
SchoolHelpDesk.Net
SchoolHelpDesk.Net
Details
Fused Solutions - Support Management Systems
$2400
Completely Web Based
1
unlimited
included in price
0
Not required
Not required
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Details
Visual Help Desk
$9500
Completely Web Based
20
unlimited
1500
0
Not required
Not required
Visual Help Desk
Visual Help Desk
Visual Help Desk
Details
GoCodes QR Code Asset Management Solution
$99
Completely Web Based
10
400
0
0
Not required
Not required
GoCodes QR Code Asset Management Solution
GoCodes QR Code Asset Management Solution
GoCodes QR Code Asset Management Solution
Details
Tickets
$25
Completely Web Based
1
Unlimited
0
0
Not required
Not required
Tickets
Tickets
Tickets
Details
X-TRAX
$0
Completely Web Based
Unlimited
Unlimited
0.00
0.00
Not required
Not required
X-TRAX
X-TRAX
X-TRAX
Details
TESS
$9800
Completely Web Based
unlimited
unlimited
0.175
0.05
Not required
Not required
TESS
TESS
TESS
Details
TRACKWeb Help Desk
$15000
Completely Web Based
5
5
0.12
0.12
TRACKWeb Help Desk
TRACKWeb Help Desk
TRACKWeb Help Desk
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
SiteHelpdesk-IT
$2000
Completely Web Based
5
unlimited
included with upgrades
15% after one year
Not required
Not required
SiteHelpdesk-IT
SiteHelpdesk-IT
SiteHelpdesk-IT
Details
ServiceBase
$14999
Completely Web Based
unlimited
unlimited
7% of license price per year
15% of license price per year
Not required
Not required
ServiceBase
ServiceBase
ServiceBase
Details
SiteHelpDesk
$1000
Completely Web Based
5
unlimited
included with upgrades - 15%
15% of software price (after first year)
Not required
Not required
SiteHelpDesk
SiteHelpDesk
SiteHelpDesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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