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Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
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Costs
Software for
Customers
Software for
Technicians
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Compatible Server Software
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Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
PHP
ASP
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MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
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Customer information database
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Billing/Sales database
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Follow-up satisfaction surveys
Reporting / Statistics
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Pager capable
News/status notification announcements
Cyborg Helpdesk
$7500
Completely Web Based
3
Unlimited
Not required
Not required
Cyborg Helpdesk
Cyborg Helpdesk
Cyborg Helpdesk
Details
Simple-Support
$599
Completely Web Based
1
Unlimited
Not required
Not required
Simple-Support
Simple-Support
Simple-Support
Details
EnterpriseWizard
$2850
Completely Web Based
3
Unlimited
20% of current license value annually
Included in annual support contract
Not required
Not required
EnterpriseWizard
EnterpriseWizard
EnterpriseWizard
Details
e-Support : Commerce Edition
$250
Completely Web Based
1
Unlimited
Free
Not required
Not required
e-Support : Commerce Edition
e-Support : Commerce Edition
e-Support : Commerce Edition
Details
Castle Support
$60
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Castle Support
Castle Support
Castle Support
Details
RightNow Web
$75000
Completely Web Based
Unlimited
Unlimited for 2 years. Software must be purchased again after 2 years.
RightNow Web
RightNow Web
RightNow Web
Details
Numara FootPrints
$9995
Completely Web Based
3
Unlimited
20 -25 % annually of total software order
Included w/ Maintenance Contract
Not required
Not required
Numara FootPrints
Numara FootPrints
Numara FootPrints
Details
Support Key
$2999
Completely Web Based
5
300
195
Not required
Not required
Support Key
Support Key
Support Key
Details
ITracker
$0
Completely Web Based
Not required
Not required
ITracker
ITracker
ITracker
Details
Information Resource Manager
$0
Completely Web Based
Unlimited
Unlimited
No official support
Open Source (Free)
Not required
Not required
Information Resource Manager
Information Resource Manager
Information Resource Manager
Details
Taskman Pro! v.3
$499
Completely Web Based
unlimited
unlimited
Not required
Not required
Taskman Pro! v.3
Taskman Pro! v.3
Taskman Pro! v.3
Details
Help Desk Organizer
$495
Completely Web Based
unlimited
unlimited
$89 year
Not required
Not required
Help Desk Organizer
Help Desk Organizer
Help Desk Organizer
Details
BridgeTrak for Web
$995
Completely Web Based
5
5
Not required
Not required
BridgeTrak for Web
BridgeTrak for Web
BridgeTrak for Web
Details
Fused Solutions - Support Management Systems
$2400
Completely Web Based
1
unlimited
included in price
0
Not required
Not required
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Details
TicketXPert.NET
$4582
Completely Web Based
25
25
no
anually
Not required
Not required
TicketXPert.NET
TicketXPert.NET
TicketXPert.NET
Details
c.Support for .NET
$4600
Completely Web Based
2
100
metered or unlimited support available
2 year maintenance contract for 30% of purchase price
Not required
Not required
c.Support for .NET
c.Support for .NET
c.Support for .NET
Details
e-zHelpDesk
$3500
Completely Web Based
unlimited
unlimited
Free 1st 10 incident/ $50.00 per incident there after
Free
Not required
Not required
e-zHelpDesk
e-zHelpDesk
e-zHelpDesk
Details
psTrack
$800
Completely Web Based
1
Unlimited
6% of List with Maintenance Contract
6% of List with Maintenance Contract
Not required
Not required
psTrack
psTrack
psTrack
Details
eJournal RMS 2.7
$15000
Completely Web Based
10
unlimited
free
included in 15% maintance fee
Not required
Not required
eJournal RMS 2.7
eJournal RMS 2.7
eJournal RMS 2.7
Details
PerlDesk
$39
Completely Web Based
Unlimmited
Unlimmited
Not required
Not required
PerlDesk
PerlDesk
PerlDesk
Details
Request Tracker (RT)
$0
Completely Web Based
unlimited
unlimited
free (Mailing List) or from $6000p.a.
none
Not required
Not required
Request Tracker (RT)
Request Tracker (RT)
Request Tracker (RT)
Details
BugAware Bug Tracking System
$395
Completely Web Based
unlimited
unlimited
Not required
Not required
BugAware Bug Tracking System
BugAware Bug Tracking System
BugAware Bug Tracking System
Details
Integral Accounting Help Desk
$9999
Completely Web Based
Unlimited
Unlimited
$1999.99 after first year
Free If Under Contract
Not required
Not required
Integral Accounting Help Desk
Integral Accounting Help Desk
Integral Accounting Help Desk
Details
Polar Help Desk
$99
Completely Web Based
1
unlimited
Free
Free
Not required
Not required
Polar Help Desk
Polar Help Desk
Polar Help Desk
Details
Online Work Order Suite: Lite Edition for ASP
$150
Completely Web Based
5
Unlimited
Included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Details
Online Work Order Suite: Professional Edition
$900
Completely Web Based
Unlimited
Unlimited
included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Details
Bugzero
$299
Completely Web Based
5
5
free for 3 month.
free for 5 month, 30% discount after
Not required
Not required
Bugzero
Bugzero
Bugzero
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
FMb2b.net
$1 per day
Completely Web Based
1
1
Included
Included
Not required
Not required
FMb2b.net
FMb2b.net
FMb2b.net
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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