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Licensed
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Server is Provided
Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
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Linux
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Billing/Sales database
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Follow-up satisfaction surveys
Reporting / Statistics
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Pager capable
News/status notification announcements
eJournal RMS 2.7
$15000
Completely Web Based
10
unlimited
free
included in 15% maintance fee
Not required
Not required
eJournal RMS 2.7
eJournal RMS 2.7
eJournal RMS 2.7
Details
Request Tracker (RT)
$0
Completely Web Based
unlimited
unlimited
free (Mailing List) or from $6000p.a.
none
Not required
Not required
Request Tracker (RT)
Request Tracker (RT)
Request Tracker (RT)
Details
SiteHelpDesk
$1000
Completely Web Based
5
unlimited
included with upgrades - 15%
15% of software price (after first year)
Not required
Not required
SiteHelpDesk
SiteHelpDesk
SiteHelpDesk
Details
BugAware Bug Tracking System
$395
Completely Web Based
unlimited
unlimited
Not required
Not required
BugAware Bug Tracking System
BugAware Bug Tracking System
BugAware Bug Tracking System
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
Online Work Order Suite: Lite Edition for ASP
$150
Completely Web Based
5
Unlimited
Included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Online Work Order Suite: Lite Edition for ASP
Details
TopTrack
$1995
Completely Web Based
5
Unlimited
Not required
Not required
TopTrack
TopTrack
TopTrack
Details
Help Centric
$55
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Help Centric
Help Centric
Help Centric
Details
Online Work Order Suite: Professional Edition
$900
Completely Web Based
Unlimited
Unlimited
included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Online Work Order Suite: Professional Edition
Details
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
Support Services Manager (SSM)
$0
Completely Web Based
Unlimited
Unlimited
Included - Free
Included - Free
Not required
Not required
Support Services Manager (SSM)
Support Services Manager (SSM)
Support Services Manager (SSM)
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
Bugzero
$299
Completely Web Based
5
5
free for 3 month.
free for 5 month, 30% discount after
Not required
Not required
Bugzero
Bugzero
Bugzero
Details
Cerberus Helpdesk
$499
Completely Web Based
Unlimited
Unlimited
Free
30% discount
Not required
Not required
Cerberus Helpdesk
Cerberus Helpdesk
Cerberus Helpdesk
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
OTRS - Open Ticket Request System
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
Details
OneOrZero Helpdesk
$0
Completely Web Based
Unlimited
Unlimited
none
none
Not required
Not required
OneOrZero Helpdesk
OneOrZero Helpdesk
OneOrZero Helpdesk
Details
Go Smart Help Desk
$300
Completely Web Based
unlimited
unlimited
1 year free support
Not required
Not required
Go Smart Help Desk
Go Smart Help Desk
Go Smart Help Desk
Details
TESS
$9800
Completely Web Based
unlimited
unlimited
0.175
0.05
Not required
Not required
TESS
TESS
TESS
Details
Online Work Order Suite: Lite Edition for PHP
$150
Completely Web Based
5
Unlimited
Included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Lite Edition for PHP
Online Work Order Suite: Lite Edition for PHP
Online Work Order Suite: Lite Edition for PHP
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
Help Desk 6.5 by Expinion.net
$249
Completely Web Based
Unlimited
Unlimited
<1/2 Price
Not required
Not required
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Details
Helpdesk In Flash FAQ Ticket support
$64
Completely Web Based
Unlimited
Unlimited
Free
Free
Not required
Not required
Helpdesk In Flash FAQ Ticket support
Helpdesk In Flash FAQ Ticket support
Helpdesk In Flash FAQ Ticket support
Details
HelpSpot Help Desk Software
$179
Completely Web Based
1
Unlimited
Not required
Not required
HelpSpot Help Desk Software
HelpSpot Help Desk Software
HelpSpot Help Desk Software
Details
LiveTime Support
$7500
Completely Web Based
5
Unlimited
15% of base price per year
Not required
Not required
LiveTime Support
LiveTime Support
LiveTime Support
Details
eFirstHelp
$999
Completely Web Based
1
100
12 %
Included in Support Cost
Not required
Not required
eFirstHelp
eFirstHelp
eFirstHelp
Details
EnterpriseWizard
$2850
Completely Web Based
3
Unlimited
20% of current license value annually
Included in annual support contract
Not required
Not required
EnterpriseWizard
EnterpriseWizard
EnterpriseWizard
Details
Numara FootPrints
$9995
Completely Web Based
3
Unlimited
20 -25 % annually of total software order
Included w/ Maintenance Contract
Not required
Not required
Numara FootPrints
Numara FootPrints
Numara FootPrints
Details
TRACKWeb Help Desk
$15000
Completely Web Based
5
5
0.12
0.12
TRACKWeb Help Desk
TRACKWeb Help Desk
TRACKWeb Help Desk
Details
Perfect Tracker
$800
Completely Web Based
unlimited
unlimited
First 10 incidents free
not yet decided
Not required
Not required
Perfect Tracker
Perfect Tracker
Perfect Tracker
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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