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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database Change sort order Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
eJournal RMS 2.7 $15000  Completely Web Based  10  unlimited  free  included in 15% maintance fee   Not required   Not required                        eJournal RMS 2.7                                                 eJournal RMS 2.7                             eJournal RMS 2.7 Details
Request Tracker (RT) $0  Completely Web Based  unlimited  unlimited  free (Mailing List) or from $6000p.a.  none   Not required   Not required                        Request Tracker (RT)                                                 Request Tracker (RT)                             Request Tracker (RT) Details
SiteHelpDesk $1000  Completely Web Based  unlimited  included with upgrades - 15%  15% of software price (after first year)   Not required   Not required                        SiteHelpDesk                                                 SiteHelpDesk                             SiteHelpDesk Details
BugAware Bug Tracking System $395  Completely Web Based  unlimited  unlimited       Not required   Not required                        BugAware Bug Tracking System                                                 BugAware Bug Tracking System                             BugAware Bug Tracking System Details
e11 help desk software and Knowledge Management $6500  Completely Web Based  unlimited  unlimited  10% after first year of free support  10 % after one year   Not required   Not required                        e11 help desk software and Knowledge Management                                                 e11 help desk software and Knowledge Management                             e11 help desk software and Knowledge Management Details
Online Work Order Suite: Lite Edition for ASP $150  Completely Web Based  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for ASP                                                 Online Work Order Suite: Lite Edition for ASP                             Online Work Order Suite: Lite Edition for ASP Details
TopTrack $1995  Completely Web Based  Unlimited       Not required   Not required                        TopTrack                                                 TopTrack                             TopTrack Details
Help Centric $55  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Help Centric                                                 Help Centric                             Help Centric Details
Online Work Order Suite: Professional Edition $900  Completely Web Based  Unlimited  Unlimited  included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Professional Edition                                                 Online Work Order Suite: Professional Edition                             Online Work Order Suite: Professional Edition Details
Attenza $99  Completely Web Based  unlimited  none     Not required   Not required                        Attenza                                                 Attenza                             Attenza Details
Support Services Manager (SSM) $0  Completely Web Based  Unlimited  Unlimited  Included - Free  Included - Free   Not required   Not required                        Support Services Manager (SSM)                                                 Support Services Manager (SSM)                             Support Services Manager (SSM) Details
VSO-XP $295  Completely Web Based  Unlimited  Included w/upgrade  20%   Not required   Not required                        VSO-XP                                                 VSO-XP                             VSO-XP Details
Bugzero $299  Completely Web Based  free for 3 month.  free for 5 month, 30% discount after   Not required   Not required                        Bugzero                                                 Bugzero                             Bugzero Details
Cerberus Helpdesk $499  Completely Web Based  Unlimited  Unlimited  Free  30% discount   Not required   Not required                        Cerberus Helpdesk                                                 Cerberus Helpdesk                             Cerberus Helpdesk Details
COIGN $4995  Completely Web Based  Unlimited  Unlimited  18%  Included in Maintenance   Not required   Not required                        COIGN                                                 COIGN                             COIGN Details
OTRS - Open Ticket Request System $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        OTRS - Open Ticket Request System                                                 OTRS - Open Ticket Request System                             OTRS - Open Ticket Request System Details
OneOrZero Helpdesk $0  Completely Web Based  Unlimited  Unlimited  none  none   Not required   Not required                        OneOrZero Helpdesk                                                 OneOrZero Helpdesk                             OneOrZero Helpdesk Details
Go Smart Help Desk $300  Completely Web Based  unlimited  unlimited  1 year free support     Not required   Not required                        Go Smart Help Desk                                                 Go Smart Help Desk                             Go Smart Help Desk Details
TESS $9800  Completely Web Based  unlimited  unlimited  0.175  0.05   Not required   Not required                        TESS                                                 TESS                             TESS Details
Online Work Order Suite: Lite Edition for PHP $150  Completely Web Based  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for PHP                                                 Online Work Order Suite: Lite Edition for PHP                             Online Work Order Suite: Lite Edition for PHP Details
IssueTrak $2500  Completely Web Based  100  20% Both Upgrade and Support  20% Both Upgrade and Support   Not required   Not required                        IssueTrak                                                 IssueTrak                             IssueTrak Details
Help Desk 6.5 by Expinion.net $249  Completely Web Based  Unlimited  Unlimited    <1/2 Price    Not required   Not required                        Help Desk 6.5 by Expinion.net                                                 Help Desk 6.5 by Expinion.net                             Help Desk 6.5 by Expinion.net Details
Helpdesk In Flash FAQ Ticket support $64  Completely Web Based  Unlimited  Unlimited  Free  Free   Not required   Not required                        Helpdesk In Flash FAQ Ticket support                                                 Helpdesk In Flash FAQ Ticket support                             Helpdesk In Flash FAQ Ticket support Details
HelpSpot Help Desk Software $179  Completely Web Based  Unlimited       Not required   Not required                        HelpSpot Help Desk Software                                                 HelpSpot Help Desk Software                             HelpSpot Help Desk Software Details
LiveTime Support $7500  Completely Web Based  Unlimited  15% of base price per year     Not required   Not required                        LiveTime Support                                                 LiveTime Support                             LiveTime Support Details
eFirstHelp $999  Completely Web Based  100  12 %  Included in Support Cost   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details
EnterpriseWizard $2850  Completely Web Based  Unlimited  20% of current license value annually  Included in annual support contract   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details
Numara FootPrints $9995  Completely Web Based  Unlimited  20 -25 % annually of total software order  Included w/ Maintenance Contract   Not required   Not required                        Numara FootPrints                                                 Numara FootPrints                             Numara FootPrints Details
TRACKWeb Help Desk $15000  Completely Web Based  0.12  0.12                            TRACKWeb Help Desk                                                 TRACKWeb Help Desk                             TRACKWeb Help Desk Details
Perfect Tracker $800  Completely Web Based  unlimited  unlimited  First 10 incidents free  not yet decided   Not required   Not required                        Perfect Tracker                                                 Perfect Tracker                             Perfect Tracker Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database Change sort order Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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