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Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
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Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
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Help Desk
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Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
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Server Software is Provided
Perl
PHP
ASP
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SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
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PDA's
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Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
Support Services Manager (SSM)
$0
Completely Web Based
Unlimited
Unlimited
Included - Free
Included - Free
Not required
Not required
Support Services Manager (SSM)
Support Services Manager (SSM)
Support Services Manager (SSM)
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
WWW Help Desk Pro
$3000
Completely Web Based
unlimited
unlimited
free for 6 months
1600
Not required
Not required
WWW Help Desk Pro
WWW Help Desk Pro
WWW Help Desk Pro
Details
Cerberus Helpdesk
$499
Completely Web Based
Unlimited
Unlimited
Free
30% discount
Not required
Not required
Cerberus Helpdesk
Cerberus Helpdesk
Cerberus Helpdesk
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
FMb2b.net
$1 per day
Completely Web Based
1
1
Included
Included
Not required
Not required
FMb2b.net
FMb2b.net
FMb2b.net
Details
OTRS - Open Ticket Request System
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
Details
OneOrZero Helpdesk
$0
Completely Web Based
Unlimited
Unlimited
none
none
Not required
Not required
OneOrZero Helpdesk
OneOrZero Helpdesk
OneOrZero Helpdesk
Details
TESS
$9800
Completely Web Based
unlimited
unlimited
0.175
0.05
Not required
Not required
TESS
TESS
TESS
Details
PC-Duo Enterprise
$990
Completely Web Based
10
10
included in maintenance
150.00 per year
Not required
Not required
PC-Duo Enterprise
PC-Duo Enterprise
PC-Duo Enterprise
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
YUDO
$0
Completely Web Based
Unlimited
Unlimited
Forum on www.freedesk.it
Not required
Not required
YUDO
YUDO
YUDO
Details
Help Desk 6.5 by Expinion.net
$249
Completely Web Based
Unlimited
Unlimited
<1/2 Price
Not required
Not required
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Details
WebCISS
$2000
Completely Web Based
Unlimited
Unlimited
Included with upgrade costs
Free for first year - 20% per annum after that
Not required
Not required
WebCISS
WebCISS
WebCISS
Details
Artologik HelpDesk 3.2
$650
Completely Web Based
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Not required
Not required
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Details
Phixus
$716
Completely Web Based
1
1
$143 per license per year
Not required
Not required
Phixus
Phixus
Phixus
Details
NetSupport DNA Helpdesk
$1800
Completely Web Based
3
Unlimited
20% of License Fee (includes upgrades)
After 3 months 20% of License Fee
Not required
Required
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
Details
ServiceBase
$14999
Completely Web Based
unlimited
unlimited
7% of license price per year
15% of license price per year
Not required
Not required
ServiceBase
ServiceBase
ServiceBase
Details
h2desk PHP Help Desk
$199
Completely Web Based
Unlimited
Unlimited
None
$29.99/year
Not required
Not required
h2desk PHP Help Desk
h2desk PHP Help Desk
h2desk PHP Help Desk
Details
CoreDESK
$2000
Completely Web Based
5
2
Free Support Costs
Free Upgrade Costs
Not required
Not required
CoreDESK
CoreDESK
CoreDESK
Details
rap-X
$500
Completely Web Based
Unlimited
Unlimited
Full Support included in fee
Annual Fee
Not required
Not required
rap-X
rap-X
rap-X
Details
Flextic - Flexible Ticket
$49
Completely Web Based
unlimited
unlimited
30
Flextic - Flexible Ticket
Flextic - Flexible Ticket
Flextic - Flexible Ticket
Details
Information Resource Manager (IRM)
$0
Completely Web Based
Unlimited
Unlimited
$0
$0
Not required
Not required
Information Resource Manager (IRM)
Information Resource Manager (IRM)
Information Resource Manager (IRM)
Details
VanillaSoft Helpdesk 2004
$1950
Completely Web Based
20
20
Not required
Not required
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
Details
X-TRAX
$0
Completely Web Based
Unlimited
Unlimited
0.00
0.00
Not required
Not required
X-TRAX
X-TRAX
X-TRAX
Details
Cynergy Help Desk Software
$1297
Completely Web Based
3
Unlimited
20% of cost
Included in Annual Maintenance
Not required
Not required
Cynergy Help Desk Software
Cynergy Help Desk Software
Cynergy Help Desk Software
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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