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Help Desk
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Type
Licensed
Technicians
Licensed
Customers
Support
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Costs
Software for
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Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
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Help Desk
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Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
e-zHelpDesk
$3500
Completely Web Based
unlimited
unlimited
Free 1st 10 incident/ $50.00 per incident there after
Free
Not required
Not required
e-zHelpDesk
e-zHelpDesk
e-zHelpDesk
Details
psTrack
$800
Completely Web Based
1
Unlimited
6% of List with Maintenance Contract
6% of List with Maintenance Contract
Not required
Not required
psTrack
psTrack
psTrack
Details
World Desk Pro
$1700
Completely Web Based
Unlimited
Unlimited
Not required
Not required
World Desk Pro
World Desk Pro
World Desk Pro
Details
eJournal RMS 2.7
$15000
Completely Web Based
10
unlimited
free
included in 15% maintance fee
Not required
Not required
eJournal RMS 2.7
eJournal RMS 2.7
eJournal RMS 2.7
Details
PerlDesk
$39
Completely Web Based
Unlimmited
Unlimmited
Not required
Not required
PerlDesk
PerlDesk
PerlDesk
Details
Request Tracker (RT)
$0
Completely Web Based
unlimited
unlimited
free (Mailing List) or from $6000p.a.
none
Not required
Not required
Request Tracker (RT)
Request Tracker (RT)
Request Tracker (RT)
Details
BugAware Bug Tracking System
$395
Completely Web Based
unlimited
unlimited
Not required
Not required
BugAware Bug Tracking System
BugAware Bug Tracking System
BugAware Bug Tracking System
Details
Integral Accounting Help Desk
$9999
Completely Web Based
Unlimited
Unlimited
$1999.99 after first year
Free If Under Contract
Not required
Not required
Integral Accounting Help Desk
Integral Accounting Help Desk
Integral Accounting Help Desk
Details
Help Centric
$55
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Help Centric
Help Centric
Help Centric
Details
Severity One Enterprise
$3000
Completely Web Based
3
50
20%
Included in support
Not required
Not required
Severity One Enterprise
Severity One Enterprise
Severity One Enterprise
Details
Weblication ProFault
$1200
Completely Web Based
Unlimited
Unlimited
20% of purchase cost
Free if support option taken
Not required
Not required
Weblication ProFault
Weblication ProFault
Weblication ProFault
Details
eMagic Touchpoint
$50000
Completely Web Based
50 concurrent users
Unlimited
17.5% of software cost includes upgrades
Not required
Not required
eMagic Touchpoint
eMagic Touchpoint
eMagic Touchpoint
Details
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
Support Services Manager (SSM)
$0
Completely Web Based
Unlimited
Unlimited
Included - Free
Included - Free
Not required
Not required
Support Services Manager (SSM)
Support Services Manager (SSM)
Support Services Manager (SSM)
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
WWW Help Desk Pro
$3000
Completely Web Based
unlimited
unlimited
free for 6 months
1600
Not required
Not required
WWW Help Desk Pro
WWW Help Desk Pro
WWW Help Desk Pro
Details
Cerberus Helpdesk
$499
Completely Web Based
Unlimited
Unlimited
Free
30% discount
Not required
Not required
Cerberus Helpdesk
Cerberus Helpdesk
Cerberus Helpdesk
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
FMb2b.net
$1 per day
Completely Web Based
1
1
Included
Included
Not required
Not required
FMb2b.net
FMb2b.net
FMb2b.net
Details
OTRS - Open Ticket Request System
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
Details
OneOrZero Helpdesk
$0
Completely Web Based
Unlimited
Unlimited
none
none
Not required
Not required
OneOrZero Helpdesk
OneOrZero Helpdesk
OneOrZero Helpdesk
Details
TESS
$9800
Completely Web Based
unlimited
unlimited
0.175
0.05
Not required
Not required
TESS
TESS
TESS
Details
Online Work Order Suite: Lite Edition for PHP
$150
Completely Web Based
5
Unlimited
Included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Lite Edition for PHP
Online Work Order Suite: Lite Edition for PHP
Online Work Order Suite: Lite Edition for PHP
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
IssueTrak, Inc.
$750
Completely Web Based
1
Unlimited
20% of List Price
Not required
Not required
IssueTrak, Inc.
IssueTrak, Inc.
IssueTrak, Inc.
Details
HelpSpot Help Desk Software
$179
Completely Web Based
1
Unlimited
Not required
Not required
HelpSpot Help Desk Software
HelpSpot Help Desk Software
HelpSpot Help Desk Software
Details
eFirstHelp
$999
Completely Web Based
1
100
12 %
Included in Support Cost
Not required
Not required
eFirstHelp
eFirstHelp
eFirstHelp
Details
Cyborg Helpdesk
$7500
Completely Web Based
3
Unlimited
Not required
Not required
Cyborg Helpdesk
Cyborg Helpdesk
Cyborg Helpdesk
Details
Web Trak v3.1
$49
Completely Web Based
Unlimited
Unlimited
Annual Service Agreement $49.00
Not required
Not required
Web Trak v3.1
Web Trak v3.1
Web Trak v3.1
Details
LBE Web Helpdesk
$560
Completely Web Based
5 concurrent users
5 concurrent users
$240 per annum
Yes with support contract
Not required
Not required
LBE Web Helpdesk
LBE Web Helpdesk
LBE Web Helpdesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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