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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable Change sort order News/status notification announcements 
WWW Help Desk Pro $3000  Completely Web Based  unlimited  unlimited  free for 6 months  1600   Not required   Not required                        WWW Help Desk Pro                                                 WWW Help Desk Pro                             WWW Help Desk Pro Details
Bugzero $299  Completely Web Based  free for 3 month.  free for 5 month, 30% discount after   Not required   Not required                        Bugzero                                                 Bugzero                             Bugzero Details
Cerberus Helpdesk $499  Completely Web Based  Unlimited  Unlimited  Free  30% discount   Not required   Not required                        Cerberus Helpdesk                                                 Cerberus Helpdesk                             Cerberus Helpdesk Details
Go Smart Help Desk $300  Completely Web Based  unlimited  unlimited  1 year free support     Not required   Not required                        Go Smart Help Desk                                                 Go Smart Help Desk                             Go Smart Help Desk Details
TESS $9800  Completely Web Based  unlimited  unlimited  0.175  0.05   Not required   Not required                        TESS                                                 TESS                             TESS Details
PC-Duo Enterprise $990  Completely Web Based  10  10  included in maintenance  150.00 per year   Not required   Not required                        PC-Duo Enterprise                                                 PC-Duo Enterprise                             PC-Duo Enterprise Details
Online Work Order Suite: Lite Edition for PHP $150  Completely Web Based  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for PHP                                                 Online Work Order Suite: Lite Edition for PHP                             Online Work Order Suite: Lite Edition for PHP Details
Helpdesk In Flash FAQ Ticket support $64  Completely Web Based  Unlimited  Unlimited  Free  Free   Not required   Not required                        Helpdesk In Flash FAQ Ticket support                                                 Helpdesk In Flash FAQ Ticket support                             Helpdesk In Flash FAQ Ticket support Details
LiveTime Support $7500  Completely Web Based  Unlimited  15% of base price per year     Not required   Not required                        LiveTime Support                                                 LiveTime Support                             LiveTime Support Details
eFirstHelp $999  Completely Web Based  100  12 %  Included in Support Cost   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details
Magic Solutions HelpDesk IQ $995  Completely Web Based  unlimited self-service  First 60 days Free. After 60 days, $49.95 per incident/call  included with maintenance contract   Not required   Not required                        Magic Solutions HelpDesk IQ                                                 Magic Solutions HelpDesk IQ                             Magic Solutions HelpDesk IQ Details
WonderDesk $499  Completely Web Based  Unlimited  Unlimited  included in upgrade costs  $35 / year   Not required   Not required                        WonderDesk                                                 WonderDesk                             WonderDesk Details
Cyborg Helpdesk $7500  Completely Web Based  Unlimited       Not required   Not required                        Cyborg Helpdesk                                                 Cyborg Helpdesk                             Cyborg Helpdesk Details
EnterpriseWizard $2850  Completely Web Based  Unlimited  20% of current license value annually  Included in annual support contract   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details
Web Trak v3.1 $49  Completely Web Based  Unlimited  Unlimited    Annual Service Agreement $49.00   Not required   Not required                        Web Trak v3.1                                                 Web Trak v3.1                             Web Trak v3.1 Details
WonderDesk SQL $2499  Completely Web Based  Unlimited  Unlimited  included in upgrade costs  $249/ year   Not required   Not required                        WonderDesk SQL                                                 WonderDesk SQL                             WonderDesk SQL Details
Numara FootPrints $9995  Completely Web Based  Unlimited  20 -25 % annually of total software order  Included w/ Maintenance Contract   Not required   Not required                        Numara FootPrints                                                 Numara FootPrints                             Numara FootPrints Details
Support Key $2999  Completely Web Based  300  195     Not required   Not required                        Support Key                                                 Support Key                             Support Key Details
Perfect Tracker $800  Completely Web Based  unlimited  unlimited  First 10 incidents free  not yet decided   Not required   Not required                        Perfect Tracker                                                 Perfect Tracker                             Perfect Tracker Details
Prop Web $8000  Completely Web Based  unlimited  15% Invoice Price  Included in annual support contract   Not required   Not required                        Prop Web                                                 Prop Web                             Prop Web Details
BridgeTrak for Web $995  Completely Web Based       Not required   Not required                        BridgeTrak for Web                                                 BridgeTrak for Web                             BridgeTrak for Web Details
Visual Help Desk $9500  Completely Web Based  20  unlimited  1500   Not required   Not required                        Visual Help Desk                                                 Visual Help Desk                             Visual Help Desk Details
TicketXPert.NET $4582  Completely Web Based  25  25  no  anually   Not required   Not required                        TicketXPert.NET                                                 TicketXPert.NET                             TicketXPert.NET Details
c.Support for .NET $4600  Completely Web Based  100  metered or unlimited support available  2 year maintenance contract for 30% of purchase price   Not required   Not required                        c.Support for .NET                                                 c.Support for .NET                             c.Support for .NET Details
Web+Center $0  Completely Web Based  Unlimited  Varies per license  Free if licensed                            Web+Center                                                 Web+Center                             Web+Center Details
World Desk Pro $1700  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        World Desk Pro                                                 World Desk Pro                             World Desk Pro Details
SiteHelpdesk-IT $2000  Completely Web Based  unlimited  included with upgrades  15% after one year   Not required   Not required                        SiteHelpdesk-IT                                                 SiteHelpdesk-IT                             SiteHelpdesk-IT Details
Polar Help Desk $99  Completely Web Based  unlimited  Free  Free   Not required   Not required                        Polar Help Desk                                                 Polar Help Desk                             Polar Help Desk Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable Change sort order News/status notification announcements 
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