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Help Desk
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Licensed
Technicians
Licensed
Customers
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Costs
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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
PHP
ASP
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SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
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ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
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Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
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Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
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Pager capable
News/status notification announcements
Helpdesk Pilot
$300
Completely Web Based
5
15000
Helpdesk Pilot
Helpdesk Pilot
Helpdesk Pilot
Details
LBE Web Helpdesk
$560
Completely Web Based
5 concurrent users
5 concurrent users
$240 per annum
Yes with support contract
Not required
Not required
LBE Web Helpdesk
LBE Web Helpdesk
LBE Web Helpdesk
Details
eMagic Touchpoint
$50000
Completely Web Based
50 concurrent users
Unlimited
17.5% of software cost includes upgrades
Not required
Not required
eMagic Touchpoint
eMagic Touchpoint
eMagic Touchpoint
Details
WonderDesk
$499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$35 / year
Not required
Not required
WonderDesk
WonderDesk
WonderDesk
Details
Web Trak v3.1
$49
Completely Web Based
Unlimited
Unlimited
Annual Service Agreement $49.00
Not required
Not required
Web Trak v3.1
Web Trak v3.1
Web Trak v3.1
Details
Castle Support
$60
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Castle Support
Castle Support
Castle Support
Details
RightNow Web
$75000
Completely Web Based
Unlimited
Unlimited for 2 years. Software must be purchased again after 2 years.
RightNow Web
RightNow Web
RightNow Web
Details
WonderDesk SQL
$2499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$249/ year
Not required
Not required
WonderDesk SQL
WonderDesk SQL
WonderDesk SQL
Details
Perfect Tracker
$800
Completely Web Based
unlimited
unlimited
First 10 incidents free
not yet decided
Not required
Not required
Perfect Tracker
Perfect Tracker
Perfect Tracker
Details
District Help Desk
$1500
Completely Web Based
unlimited
unlimited
Free
250
Not required
Not required
District Help Desk
District Help Desk
District Help Desk
Details
Liberum Help Desk
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Liberum Help Desk
Liberum Help Desk
Liberum Help Desk
Details
Information Resource Manager
$0
Completely Web Based
Unlimited
Unlimited
No official support
Open Source (Free)
Not required
Not required
Information Resource Manager
Information Resource Manager
Information Resource Manager
Details
Taskman Pro! v.3
$499
Completely Web Based
unlimited
unlimited
Not required
Not required
Taskman Pro! v.3
Taskman Pro! v.3
Taskman Pro! v.3
Details
Tracker
$199
Completely Web Based
unlimited
unlimited
Free
Free
Tracker
Tracker
Tracker
Details
Help Desk Organizer
$495
Completely Web Based
unlimited
unlimited
$89 year
Not required
Not required
Help Desk Organizer
Help Desk Organizer
Help Desk Organizer
Details
Double Choco Latte
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Double Choco Latte
Double Choco Latte
Double Choco Latte
Details
e-zHelpDesk
$3500
Completely Web Based
unlimited
unlimited
Free 1st 10 incident/ $50.00 per incident there after
Free
Not required
Not required
e-zHelpDesk
e-zHelpDesk
e-zHelpDesk
Details
World Desk Pro
$1700
Completely Web Based
Unlimited
Unlimited
Not required
Not required
World Desk Pro
World Desk Pro
World Desk Pro
Details
Request Tracker (RT)
$0
Completely Web Based
unlimited
unlimited
free (Mailing List) or from $6000p.a.
none
Not required
Not required
Request Tracker (RT)
Request Tracker (RT)
Request Tracker (RT)
Details
BugAware Bug Tracking System
$395
Completely Web Based
unlimited
unlimited
Not required
Not required
BugAware Bug Tracking System
BugAware Bug Tracking System
BugAware Bug Tracking System
Details
Integral Accounting Help Desk
$9999
Completely Web Based
Unlimited
Unlimited
$1999.99 after first year
Free If Under Contract
Not required
Not required
Integral Accounting Help Desk
Integral Accounting Help Desk
Integral Accounting Help Desk
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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