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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  Severity One Enterprise $3000  Completely Web Based  3  50  20%  Included in support   Not required   Not required                        Severity One Enterprise                                                 Severity One Enterprise                             Severity One Enterprise Details Weblication ProFault $1200  Completely Web Based  Unlimited  Unlimited  20% of purchase cost  Free if support option taken   Not required   Not required                        Weblication ProFault                                                 Weblication ProFault                             Weblication ProFault Details eMagic Touchpoint $50000  Completely Web Based  50 concurrent users  Unlimited  17.5% of software cost includes upgrades     Not required   Not required                        eMagic Touchpoint                                                 eMagic Touchpoint                             eMagic Touchpoint Details Attenza $99  Completely Web Based  1  unlimited  none     Not required   Not required                        Attenza                                                 Attenza                             Attenza Details Support Services Manager (SSM) $0  Completely Web Based  Unlimited  Unlimited  Included - Free  Included - Free   Not required   Not required                        Support Services Manager (SSM)                                                 Support Services Manager (SSM)                             Support Services Manager (SSM) Details VSO-XP $295  Completely Web Based  5  Unlimited  Included w/upgrade  20%   Not required   Not required                        VSO-XP                                                 VSO-XP                             VSO-XP Details WWW Help Desk Pro $3000  Completely Web Based  unlimited  unlimited  free for 6 months  1600   Not required   Not required                        WWW Help Desk Pro                                                 WWW Help Desk Pro                             WWW Help Desk Pro Details Bugzero $299  Completely Web Based  5  5  free for 3 month.  free for 5 month, 30% discount after   Not required   Not required                        Bugzero                                                 Bugzero                             Bugzero Details Cerberus Helpdesk $499  Completely Web Based  Unlimited  Unlimited  Free  30% discount   Not required   Not required                        Cerberus Helpdesk                                                 Cerberus Helpdesk                             Cerberus Helpdesk Details COIGN $4995  Completely Web Based  Unlimited  Unlimited  18%  Included in Maintenance   Not required   Not required                        COIGN                                                 COIGN                             COIGN Details FMb2b.net $1 per day Completely Web Based  1  1  Included  Included   Not required   Not required                        FMb2b.net                                                 FMb2b.net                             FMb2b.net Details OTRS - Open Ticket Request System $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        OTRS - Open Ticket Request System                                                 OTRS - Open Ticket Request System                             OTRS - Open Ticket Request System Details OneOrZero Helpdesk $0  Completely Web Based  Unlimited  Unlimited  none  none   Not required   Not required                        OneOrZero Helpdesk                                                 OneOrZero Helpdesk                             OneOrZero Helpdesk Details Go Smart Help Desk $300  Completely Web Based  unlimited  unlimited  1 year free support     Not required   Not required                        Go Smart Help Desk                                                 Go Smart Help Desk                             Go Smart Help Desk Details TESS $9800  Completely Web Based  unlimited  unlimited  0.175  0.05   Not required   Not required                        TESS                                                 TESS                             TESS Details PC-Duo Enterprise $990  Completely Web Based  10  10  included in maintenance  150.00 per year   Not required   Not required                        PC-Duo Enterprise                                                 PC-Duo Enterprise                             PC-Duo Enterprise Details Online Work Order Suite: Lite Edition for PHP $150  Completely Web Based  5  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for PHP                                                 Online Work Order Suite: Lite Edition for PHP                             Online Work Order Suite: Lite Edition for PHP Details IssueTrak $2500  Completely Web Based  3  100  20% Both Upgrade and Support  20% Both Upgrade and Support   Not required   Not required                        IssueTrak                                                 IssueTrak                             IssueTrak Details YUDO $0  Completely Web Based  Unlimited  Unlimited  Forum on www.freedesk.it     Not required   Not required                        YUDO                                                 YUDO                             YUDO Details Help Desk 6.5 by Expinion.net $249  Completely Web Based  Unlimited  Unlimited    <1/2 Price    Not required   Not required                        Help Desk 6.5 by Expinion.net                                                 Help Desk 6.5 by Expinion.net                             Help Desk 6.5 by Expinion.net Details WebCISS $2000  Completely Web Based  Unlimited  Unlimited  Included with upgrade costs  Free for first year - 20% per annum after that   Not required   Not required                        WebCISS                                                 WebCISS                             WebCISS Details Artologik HelpDesk 3.2 $650  Completely Web Based  2  Unlimited  195 USD (includes Upgrade Agreement)  Upgrade Agreement enables paying the price difference only for upgrade, 100 USD   Not required   Not required                        Artologik HelpDesk 3.2                                                 Artologik HelpDesk 3.2                             Artologik HelpDesk 3.2 Details Phixus $716  Completely Web Based  1  1  $143 per license per year     Not required   Not required                        Phixus                                                 Phixus                             Phixus Details NetSupport DNA Helpdesk $1800  Completely Web Based  3  Unlimited  20% of License Fee (includes upgrades)  After 3 months 20% of License Fee   Not required  Required                        NetSupport DNA Helpdesk                                                 NetSupport DNA Helpdesk                             NetSupport DNA Helpdesk Details One or Zero Helpdesk & Task Management System $0  Completely Web Based  0  0       Not required   Not required                        One or Zero Helpdesk & Task Management System                                                 One or Zero Helpdesk & Task Management System                             One or Zero Helpdesk & Task Management System Details ServiceBase $14999  Completely Web Based  unlimited  unlimited  7% of license price per year  15% of license price per year   Not required   Not required                        ServiceBase                                                 ServiceBase                             ServiceBase Details QuickIntranet HelpDesk $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        QuickIntranet HelpDesk                                                 QuickIntranet HelpDesk                             QuickIntranet HelpDesk Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3 4 5 6 [>>]

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