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  1. SysAid Free Help Desk Software   Public Rating: 3.08, 13 Votes   Click here to rate this    Discussion Forum   
    SysAid Help Desk Software offers efficient, web based help desk. This version is completely free, with no trial period, and no ads.
    ilient.com/free-help-desk-software.htm
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  2. eMagic Touchpoint   Public Rating: 2.8, 5 Votes   Click here to rate this    Discussion Forum   
    eMagic Touchpoint is an eService and help desk system that handles IT and external customer support requests with following features: online call logging, asset tracking, CRM, non-IT customer service.
    npa-systems.com
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  3. ITracker   Public Rating: 2.75, 4 Votes   Click here to rate this    Discussion Forum   
    ITracker is a Java J2EE issue tracking system designed to support multiple projects with independent user bases. It supports features such as multiple versions and project components, detailed histories, per project user permissions and multiple email notifications.
    cowsultants.com
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  4. Helpdesk In Flash FAQ Ticket support   Public Rating: 1.5, 2 Votes   Click here to rate this    Discussion Forum   
    Helpdesk with knowledgebase let's you help your customer online faster. Self building FAQ manager. Unlimited domains, Unlimited trouble tickets, support staff, and excellent 7x24 support with free installtion help.
    helpdeskcustomersupport.com
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  5. Attenza   Public Rating: 1, 1 Votes   Click here to rate this    Discussion Forum   
    Attenza's eService software automates service-related business processes, resulting in lower operational costs and enhanced service delivery for both medium and large enterprises.
    attenza.com
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  6. CoreDESK   Public Rating: 1, 1 Votes   Click here to rate this    Discussion Forum   
    CoreDESK is a totally web based Help Desk System that is implemented, hosted, managed and supported by Coordinated TECHnologies.
    coordinated.co.za
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  7. Support Services Manager (SSM)   Public Rating: 1, 1 Votes   Click here to rate this    Discussion Forum   
    SSM is a full-featured application that includes tools to allow you to add a Knowledge Base along with a "trouble ticket" management system to your support services. Certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into a single sign-on environment.
    scripts.sheddtech.com/ssm/
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  8. TESS   Public Rating: 1, 1 Votes   Click here to rate this    Discussion Forum   
    100% web-based application for help desk. Supports processing and tracking of customer support requests. The system improves your online support services.Concurrent multiple customers and multiple products support and assigning differentiated access rights to the Knowledge Base is possible.
    softwaretrend.com
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  9. VanillaSoft Helpdesk 2004   Public Rating: 1, 2 Votes   Click here to rate this    Discussion Forum   
    Supports multiple customers to set and control with one interfacts. your swiss army knife helpdesk solutions.
    vanillasoft.ch
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  10. X-TRAX   Public Rating: 1, 1 Votes   Click here to rate this    Discussion Forum   
    Advanced, 100% web based help desk application with integrated knowledge base and message conferencing that runs under Mac OS X.
    xsysweb.com/xtrax.html
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  11. CallMe   Click here to rate this   
    CallMe requires no download by the customer to work. All they do is press a button to get connected to a live operator. This software also offers realtime visitor tracking, customer segmentation, and platform integration.
    callme1.com
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  12. Castle Support   Click here to rate this    Discussion Forum   
    Creation and management of ticket groups allows you to keep the tickets organized. Permissions manager allows setting of permissions. Ability to tie information with a user's .htaccess login for tracking. Can manage the username/passwords for a .htaccess file.
    castlecgi.castellum.net/scripts/CastleSupport/
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  13. Citrus Service Desk   Click here to rate this   
    Citrus Service desk can be easily configured. It is intuitive by design,and can licensed to deliver front line Support Desk functions for operational departments and underpins ITIL best practice.
    citrusservicedesk.com
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  14. ConSol*CM   Click here to rate this    Discussion Forum   
    ConSol* CM: Successful web-based software for controlling communication processes and task management in helpdesk, reclamation, workflow and lead management as well as other CRM assignments
    consol.de/produkte
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  15. ConSol*CM   Click here to rate this    Discussion Forum   
    ConSol* CM: Successful web-based software for controlling communication processes and task management in helpdesk, reclamation, workflow and lead management as well as other CRM assignments
    consol.de
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  16. CRM by Web   Click here to rate this    Discussion Forum   
    Web-based CRM: account management, sales force automation, customer service, order management & invoicing. We offer program customization, integration with your web site and / or internal ERP / accounting system. 30-day free trial.
    crmbyweb.com
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  17. CSE Service Manager   Click here to rate this   
    CSE Service Manager is the most advanced and sophisticated Help Desk software available and it has been designed specifically for education. CSE has created Service Manager - a new system that not only streamlines your ICT support function but makes the running of the whole school more efficient.
    cse-net.co.uk/Software/Service_Manager.html
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  18. eJournal RMS 2.7   Click here to rate this    Discussion Forum   
    RMS 2.7 is a comprehensive suite of helpdesk, contact center,knowledgedatabase, email marketing and live chat.
    eJournal.no
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  19. Ferrysoft Help Desk   Click here to rate this    Discussion Forum   
    Web-based help desk with automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user standard edition.
    ferrysoft.com
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  20. Flextic - Flexible Ticket   Click here to rate this    Discussion Forum   
    Flextic is a powerful helpdesk management application based on ticket system. More personalization function, easy to use client interface for your visitors, manage ticket, faq, news, newsletter, template, validation,statistic, option, skin, languages, admin/staff wap site, realtime alert,..
    flextic.com
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  21. GoCodes QR Code Asset Management Solution   Click here to rate this   
    We provide a complete end to end asset management solution that uses QR code tags and cloud based software to manage your assets. With great features like instant alerts, GPS maps, rewards and secure communications our patent-pending solution can't be beat!
    qr-code-asset-tag.com/
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  22. Home Run Help Desk   Click here to rate this    Discussion Forum   
    Home Run Help Desk Enterprise (HRHDe), a three-tier Web-based work order system, provides state of the art ubiquitous help desk functionality. HRHDe is built using Microsoft SQL Server 2000 on the back end, Active Server Pages as the middle layer, and Macromedia Flash on the front end.
    homerunhelpdesk.com
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  23. iKode Help Desk X   Click here to rate this   
    iKode HelpDesk X is an easy-to-use web based help desk software which includes support ticket system and a self-service customer support platform (knowledge base, live chat and forum). It assists you in keep tracking of customer emails and allows the customers to their issues to you.
    phphelpdesk.org
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  24. IT SmartDesk   Click here to rate this   
    IT SmartDesk is the world’s first truly Social IT Helpdesk platform! Built upon the concepts of Social Media – Community, Collaboration and Content – IT SmartDesk enables an organisation’s IT users to help themselves and each other through its highly intuitive platform, improving the IT Se
    itsmartdesk.com
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  25. ManageEngine ServiceDesk Plus   Click here to rate this   
    ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT manag...
    manageengine.com/products/service-desk/
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  26. New Fire Enterprise Support   Click here to rate this    Discussion Forum   
    Enterprise Support is an e-solution to corporate support. It is integrated with Help Desk, Contact Manager, and Defect Tracker.
    newfire.com/
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  27. One or Zero Helpdesk & Task Management System   Click here to rate this    Discussion Forum   
    The One or Zero Helpdesk and Task Management System is an extremely powerful, yet lightweight, package that is coded in PHP and makes use of MySQL and Sqlite. It is fast, customizable, runs on virtually any platform, and is free for both private and commercial use.
    oneorzero.com
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  28. OneDesk   Click here to rate this   
    Help desk software that is integrated with a suite of other applications. Easily communicate with customers, answer their questions and resolve issues. Keep customers updated on the status of their tickets. Get the whole team involved, take action on customer requests, fast.
    onedesk.com/features/help-desk/
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  29. Phixus   Click here to rate this    Discussion Forum   
    Phixus was developed by Renishaw to provide an internal helpdesk solution, but positive feedback from its customer base led to its development for use by other companies.Phixus has been carefully engineered to ensure ease of use, increased efficiency, and is ideal for small to medium size businesses
    phixus.com
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  30. QuickIntranet HelpDesk   Click here to rate this    Discussion Forum   
    QuickIntranet’s Free Help Desk Software allows easy help desk ticket submission by end-users, and IT support management. Quickly log help desk calls, enter solutions, and view past help desk calls.
    quickintranet.com
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