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Contactual OnDemand Contact Center

Web Site URL:  http://www.contactual.com
Discussion Forum:  
Category:  Outsourcing
Description:  The Contactual OnDemand Contact Center eliminates upfront hardware, software, integration, training and administrative costs; enables organizations to operate virtually; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one system for maximum efficiency.
Price:  $180
Licensed Customers:  See site
Licensed Technicians:  See site
Additional pricing options page URL:  
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
     Confirmation email sent to customers
  Technician email notifications
     Pager capable
  News/status notification announcements
Customizable Features:      Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:     

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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