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Web Site URL:	http://www.web-helpdesk.com
Discussion Forum:	Participate in the LBE Web Helpdesk Discussion Forum
Category:	Completely Web Based
Description:	LBE Web Helpdesk minimizes calls to your helpdesk by allowing users and operators to create and monitor helpdesk jobs using a standard web browser.
Price:	$560
Licensed Customers:	5 concurrent users
Licensed Technicians:	5 concurrent users
Additional pricing options page URL:	http://www.lbehelpdesk.com/helpdesk-price.htm
Free upgrades? If so, how long?:	Yes with support contract
Upgrade costs:	Yes with support contract
Support costs:	$240 per annum
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail   SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL   Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned      F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields      Templates   Font appearance   Tables      Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.