Web Site URL:
Completely Web Based
Freshdesk is a SaaS-based helpdesk software. Features: multi-channel support (email, chat, website forms, phone, forums, Facebook & Twitter), self-service portal & KBase, community forums, multi-lingual and time-zone support, 3rd party integrations
Additional pricing options page URL:
Free upgrades? If so, how long?:
Locally installed software for customers:
Locally installed software for technicians:
Not Applicable. Server is provided.
Compatible Server Software:
Not Applicable. Server software is provided.
Microsoft SQL Server
PDA's (eg. Palm Pilot)
Reference numbers assigned
Customer information database
Asset tracking database
Follow-up satisfaction surveys
Confirmation email sent to customers
Technician email notifications
News/status notification announcements
Source code available?:
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