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EasyAccessHelpDesk

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Web Site URL:  http://www.EasyAccessHelpDesk.com
Discussion Forum:   Participate in the EasyAccessHelpDesk Discussion Forum
Category:  Local Software with Web
Description:  EasyAccessHelpDesk is a fully customizable multi-user HelpDesk application, using MS Access 2000 as the client, and MS SQL Server as the database. Please contact us at 1-888-337-7720 or 905-729-3459.
Price:  $5999
Licensed Customers:  Unlimited users, one site license.
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.easyaccesshelpdesk.com/pricing.htm
Free upgrades? If so, how long?:  1 Year
Upgrade costs:  Free
Support costs:  %15 of total cost
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
  Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  Additional Cost   $19,999 cdn

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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