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Web Site URL:	http://www.cdnsystems.com
Discussion Forum:	Participate in the Help Desk Organizer Discussion Forum
Category:	Completely Web Based
Description:	A completely web-based help desk/call tracking system. Combining an easy to use browser based user interface with a relational database back-end, the Help Desk Organizer is designed to handle any size help desk environment with even the most demanding requirements.
Price:	$495
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:	http://www.cdnsystems.com/pricing.html
Free upgrades? If so, how long?:
Upgrade costs:
Support costs:	$89 year
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)      Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics      Customer history      Confirmation email sent to customers      Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields      Templates      Font appearance      Tables      Button images      Background
Source code available?:	No

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We encourage you to visit their website to get the most accurate information.