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Web Site URL:	http://www.pcaonline.com
Discussion Forum:	Participate in the Prop Web Discussion Forum
Category:	Completely Web Based
Description:	Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
Price:	$8000
Licensed Customers:	unlimited
Licensed Technicians:	1
Additional pricing options page URL:	http://www.pcaonline.com
Free upgrades? If so, how long?:	Included in annual support contract
Upgrade costs:	Included in annual support contract
Support costs:	15% Invoice Price
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server   Microsoft Access   Sybase      PostgreSQL   Oracle   Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Additional Cost   Additional Cost $Call

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.