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Web Site URL:  http://www.coralsea.com.au/sysman/overview.htm
Discussion Forum:   Participate in the SysMan Discussion Forum
Category:  Local Software with Web
Description:  Full-featured IT helpdesk & facilities management system - works "out of the box" - a no-fuss solution with web facilities that is easy to use, does the job and pays for itself over and over again
Price:  $495
Licensed Customers:  unlimited
Licensed Technicians:  $495 per concurrent user
Additional pricing options page URL:  http://www.coralsea.com.au/sysman/order.htm
Free upgrades? If so, how long?:  90 days
Upgrade costs:  $275 per licensed user if not on support agreement
Support costs:  $110 per licensed user and free upgrades
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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