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IOS/Support

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Web Site URL:  http://www.iobject.com/
Discussion Forum:   Participate in the IOS/Support Discussion Forum
Category:  Remotely Hosted
Description:  Customers are the lifeblood of your business success. That's why Interobject Systems offers IOS/Support. Designed specifically for the small to midsized market, IOS/Support maximizes customer acquisition, retention and growth without expensive software installation, customization or hosting hassles.
Price:  $500 per month
Licensed Customers:  unlimited
Licensed Technicians:  5
Additional pricing options page URL:  http://www.iobject.com/products-support-pricing.htm
Free upgrades? If so, how long?:  Unlimited free upgrades for hosted version.
Upgrade costs:  Free for hosted version.
Support costs:  20% of license fee
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

  Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

  Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
  Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
  Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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