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Workflow Help Desk for Exchange 2000

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Web Site URL:  http://www.workflowdev.com
Discussion Forum:   Participate in the Workflow Help Desk for Exchange 2000 Discussion Forum
Category:  Local Software with Web
Description:  The Help Desk is a web-based application that allows users to create, manage and track requests. Some main features are : Active directory integration, exchange web storage system ,messaging platform integrated - Exchange 2000, spanish & english version available. Not other database required.
Price:  $5000
Licensed Customers:  unlimited
Licensed Technicians:  unlimited
Additional pricing options page URL:  
Free upgrades? If so, how long?:  annual
Upgrade costs:  first upgrade free
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
     Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
     Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Templates
     Font appearance
  Tables
     Button images
     Background
Source code available?:  Additional Cost   0.4

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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