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Request Tracker (RT)

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Web Site URL:  http://www.fsck.com/projects/rt/
Discussion Forum:   Participate in the Request Tracker (RT) Discussion Forum
Category:  Completely Web Based
Description:  RT lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
Price:  $0
Licensed Customers:  unlimited
Licensed Technicians:  unlimited
Additional pricing options page URL:  http://www.bestpractical.com/pricelist.html
Free upgrades? If so, how long?:  free
Upgrade costs:  none
Support costs:  free (Mailing List) or from $6000p.a.
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
     PHP
     ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
  PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
     Reporting/Statistics
     Customer history
  Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
     Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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