Previous HelpMaster Pro Web Suite  Next
Web Site URL:	http://www.helpdeskworld.com
Discussion Forum:	Participate in the HelpMaster Pro Web Suite Discussion Forum
Category:	Local Software with Web
Description:	Add to the power of the HelpMaster Pro desktop application with our 'go anywhere' web modules. Allow clients to log and view their own jobs with the Client Access Module while Staff can access the main database functions from any web or intranet location with the Staff Support Module.
Price:	$1680
Licensed Customers:	Unlimited with Client Access Module
Licensed Technicians:	Unlimited with Staff Support Module
Additional pricing options page URL:	http://www.helpdeskworld.com
Free upgrades? If so, how long?:	1 year with Premium support
Upgrade costs:	45% without Premium support
Support costs:	1 year Standard included. 1 year Premium add 10%
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance      Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.