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Web Site URL:	http://www.auratech.com.au/ciss.htm
Discussion Forum:	Participate in the CISS Help Desk System Discussion Forum
Category:	Local Software
Description:	Out-of-the-box, powerful and fully scalable help desk. Improve your customer support. Try it for FREE and see all the benefits, in your own environment. Also with web add-on.
Price:	$140
Licensed Customers:	unlimited
Licensed Technicians:	1
Additional pricing options page URL:	http://www.auratech.com.au/ciss2.htm
Free upgrades? If so, how long?:	Free updates within current version
Upgrade costs:	20% of retail, includes support, updates and upgrades
Support costs:	Free, whilst on current version
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP      MySQL   Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance   Tables      Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.