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Polar Help Desk

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Web Site URL:  http://www.polarsoftware.com/products/servicedesk
Discussion Forum:   Participate in the Polar Help Desk Discussion Forum
Category:  Completely Web Based
Description:  Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
Price:  $99
Licensed Customers:  unlimited
Licensed Technicians:  1
Additional pricing options page URL:  http://www.polarsoftware.com/products/index.html
Free upgrades? If so, how long?:  Minor build versions
Upgrade costs:  Free
Support costs:  Free
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  Additional Cost   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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