HelpDesks.com: NILEX Detailed Info

NILEX is a complete system for both helpdesk and asset management. The additional barcode module offers an easy way to do the stock taking. Web and Palm application offers the support stuff a great range of flexibility.

Price:

$10000

Licensed Customers:

Licensed Technicians:

Additional pricing options page URL:

http://www.nilex.de

Free upgrades? If so, how long?:

3 months

Upgrade costs:

Support costs:

15% of licence price per year

Locally installed software for customers:

Locally installed software for technicians:

Acceptable Servers:

     Not Applicable. Server is provided.
     Unix
     Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL

Microsoft SQL Server

Microsoft Access
Sybase
PostgreSQL

Oracle
Cold Fusion
ODBC

Acceptable Workstations:

Unix
Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database

Asset tracking database
Billing/Sales database

Automatic escalation

Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications
Pager capable
News/status notification announcements

Customizable Features:

Fields
     Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.