Previous eMagic Touchpoint  Next
Web Site URL:	http://www.npa-systems.com
Discussion Forum:	Participate in the eMagic Touchpoint Discussion Forum
Category:	Completely Web Based
Description:	eMagic Touchpoint is an eService and help desk system that handles IT and external customer support requests with following features: online call logging, asset tracking, CRM, non-IT customer service.
Price:	$50000
Licensed Customers:	Unlimited
Licensed Technicians:	50 concurrent users
Additional pricing options page URL:	http://www.npa-systems.com
Free upgrades? If so, how long?:	for 3 months from date of purchase
Upgrade costs:
Support costs:	17.5% of software cost includes upgrades
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11   Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP      MySQL   Microsoft SQL Server      Microsoft Access   Sybase      PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix      Linux      Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.