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HelpLine

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Web Site URL:  http://www.badgernt.co.uk
Discussion Forum:   Participate in the HelpLine Discussion Forum
Category:  Local Software with Web
Description:  We provide easy-to-use Service Desk software solutions for organisations with growing and demanding customer service needs. HelpLine offers a single solution for internal and external support and Best Practice standards of service management. Consolidate your helpdesks and develop a Service culture.
Price:  $25
Licensed Customers:  500
Licensed Technicians:  10
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Yes, while paying annual maintenance
Upgrade costs:  Annual maintenance 20% of license
Support costs:  Annual maintenance 20% of license
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
     Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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