Help Desk Software and Resources

 


 

 Home
 Search
 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Advertise
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In

  

 

 

    Advanced Search

 Previous

Wireless Service Desk voor HP Openview Service Desk

Web Site URL:  http://www.ultracomp.nl/
Discussion Forum:  
Category:  Other Resources
Description:  Using a wireless connection you can synchronise information between a handheld device and HP OpenView Service Desk. It offers the functionality you need to register, accept, modify and close Service Calls real-time. It keeps your configuration database up to date. Also supports barcode interface.
Price:  $5000 per base fee (no concurrent users)
Licensed Customers:  n.a.
Licensed Technicians:  n.a.
Additional pricing options page URL:  http://www.ultracomp.nl/downloads/Wireless_Service_Desk.pdf
Free upgrades? If so, how long?:  Maintenance & support fee
Upgrade costs:  Through maintenance & support fee
Support costs:  20% of total purchase price (including maintenance)
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
     Reporting/Statistics
  Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

Copyright © 2014 HelpDesks.com. All rights reserved.