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TeleSupport HelpDesk

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Web Site URL:  http://resource-dynamics.com/helpdesk.htm
Discussion Forum:   Participate in the TeleSupport HelpDesk Discussion Forum
Category:  Local Software with Web
Description:  TeleSupport HelpDesk - a very powerful Customer Care, Call Tracking, Customer Service, Help Desk,& Support software with over 4000 daily users worldwide. Easy integration with database programs including ACT!, Goldmine and as stand alone.
Price:  $1295
Licensed Customers:  900
Licensed Technicians:  5
Additional pricing options page URL:  http://www.resource-dynamics.com/helpdesk.htm#HelpDesk%20Specs
Free upgrades? If so, how long?:  1 year with Super Bundle purchase
Upgrade costs:  Variable depending on Support Package
Support costs:  Variable depending on Support Package
Locally installed software for customers:      
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
     Tables
  Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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