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Numara FootPrints Hosting Service


Web Site URL:
Discussion Forum:   Participate in the Numara FootPrints Hosting Service Discussion Forum
Category:  Remotely Hosted
Description:  You'll reduce support costs, improve workflow, speed customer problem resolution with Numara FootPrints Hosting Service and remove the IT infrastructure administration process from your organization at the same time. You'll maintain control in an easy-to-use and scalable environment.
Price:  $9995
Licensed Customers:  Unlimited
Licensed Technicians:  3 (complete read/write access)
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Free with Annual Maintenance Contract
Upgrade costs:  Included w/Maintenance Contract
Support costs:  20 -25% of total software order for maintenance and 18% additional for hosting service
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:


  Not Applicable. Server is provided.
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


  Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Font appearance
  Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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