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Web Site URL:	http://athenarms.com
Discussion Forum:	Participate in the AthenaRMS Discussion Forum
Category:	Remotely Hosted
Description:	Allows support staff to treat end-users with quality customer care and common problems in mass. 1-time URLS provide support to an unlimited number of users. Multiple tickets can be tagged and responded to with the option to close on send. Supports Oracle, Mysql, or Postgres. Opensource or ASP.
Price:	$125 per month
Licensed Customers:	Unlimited
Licensed Technicians:	5
Additional pricing options page URL:	http://athenarms.com/pricing/
Free upgrades? If so, how long?:
Upgrade costs:	Open source - all you pay for is consulting and customization
Support costs:	$600/yr basic, $1200/yr Premium
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux      Windows NT      Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned      F.A.Q. (knowledgebase)      Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.