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AthenaRMS

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Web Site URL:  http://athenarms.com
Discussion Forum:   Participate in the AthenaRMS Discussion Forum
Category:  Remotely Hosted
Description:  Allows support staff to treat end-users with quality customer care and common problems in mass. 1-time URLS provide support to an unlimited number of users. Multiple tickets can be tagged and responded to with the option to close on send. Supports Oracle, Mysql, or Postgres. Opensource or ASP.
Price:  $125 per month
Licensed Customers:  Unlimited
Licensed Technicians:  5
Additional pricing options page URL:  http://athenarms.com/pricing/
Free upgrades? If so, how long?:  
Upgrade costs:  Open source - all you pay for is consulting and customization
Support costs:  $600/yr basic, $1200/yr Premium
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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