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Web Site URL:
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http://www.ReadyDesk.com
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Discussion Forum:
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Participate in the ReadyDesk Discussion Forum
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Category:
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Completely Web Based
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Description:
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Automatic creation of tickets from incoming email, live chat, remote desktop, asset management, Active Directory integration, assignment and notification rules, email alerts, user customizable interfaces, workflow rules, knowledge base, advanced admin console and much more at an incredible price.
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Price:
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$100
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Licensed Customers:
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Unlimited
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Licensed Technicians:
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1
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Additional pricing options page URL:
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Free upgrades? If so, how long?:
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Upgrade costs:
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Support costs:
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Locally installed software for customers:
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Not Required
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Locally installed software for technicians:
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Not Required
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Acceptable Servers:
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Not Applicable. Server is provided.
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
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Compatible Server Software:
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Not Applicable. Server software is provided.
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
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Acceptable Workstations:
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
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Features:
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Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
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Customizable Features:
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Fields
Templates
Font appearance
Tables
Button images
Background
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Source code available?:
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No
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