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Web Site URL:	http://www.netsupportdna.com
Discussion Forum:	Participate in the NetSupport DNA Helpdesk Discussion Forum
Category:	Completely Web Based
Description:	DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available as a standalone application or as an integrated module of DNA, the award winning Asset Management Suite. Includes auto ticket assignment, ticket notes history, help request logging, user inventory info and more
Price:	$1800
Licensed Customers:	Unlimited
Licensed Technicians:	3
Additional pricing options page URL:	http://www.netsupportdna.com/dna/netsupport_dna_helpdesk.htm
Free upgrades? If so, how long?:	3 months
Upgrade costs:	After 3 months 20% of License Fee
Support costs:	20% of License Fee (includes upgrades)
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables      Button images   Background
Source code available?:	No

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We encourage you to visit their website to get the most accurate information.