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LiveRepair.com

Web Site URL:  http://www.liverepair.com
Discussion Forum:  
Category:  Outsourcing
Description:  LiveRepair.com provides top quality 24x7 helpdesk services using in-house developed diagnostic and screen sharing software. LiveRepair.com is also the only company that offer cost-effective, true private-label technical support solutions. You may outsource our services starting from $1.60/month/PC
Price:  $8
Licensed Customers:  20000
Licensed Technicians:  40
Additional pricing options page URL:  http://www.liverepair.com/services/personal/pricesAndPayments.asp
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:  
Locally installed software for technicians:  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
  PHP
  ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
  Microsoft Access
  Sybase
  PostgreSQL
  Oracle
  Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
     Windows 98
  Windows 95
  Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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