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Web Site URL:
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http://www.helpdeskdemo.com
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Discussion Forum:
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Participate in the Help Desk for Small Business Discussion Forum
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Category:
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Completely Web Based
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Description:
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Leading help desk software with more than 300,000 users is now available for small and medium size businesses. Comprehensive solution with features like 2 way email (creation and updation of tickets via mails), Active Directory, ticket threading, rules management, escalation engine, work flow automation, discussion board, customizable fields, reporting engine, alerts and notifications, knowledge management, self help portal, customer ticket tracking portal, asset management, service level agreement management.
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Price:
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$999
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Licensed Customers:
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unlimited
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Licensed Technicians:
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1
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Additional pricing options page URL:
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http://www.helpdeskdemo.com/pricing.html
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Free upgrades? If so, how long?:
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Upgrade costs:
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250
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Support costs:
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250
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Locally installed software for customers:
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Not Required
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Locally installed software for technicians:
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Not Required
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Acceptable Servers:
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Not Applicable. Server is provided.
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
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Compatible Server Software:
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Not Applicable. Server software is provided.
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
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Acceptable Workstations:
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
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Features:
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Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
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Customizable Features:
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Fields
Templates
Font appearance
Tables
Button images
Background
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Source code available?:
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Additional Cost
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