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LBE Desktop Helpdesk


Web Site URL:
Discussion Forum:   Participate in the LBE Desktop Helpdesk Discussion Forum
Category:  Local Software
Description:  LBE Helpdesk makes it easy to keep track of all of your customer service issues. The system keeps a full audit trail of all work and uses e-mail to keep both the customer and operators fully informed of progress.
Price:  $560
Licensed Customers:  5 concurrent users
Licensed Technicians:  5 concurrent users
Additional pricing options page URL:
Free upgrades? If so, how long?:  1st year
Upgrade costs:  
Support costs:  Free 1st year, thereafter $240 per annum
Locally installed software for customers:      
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
  Microsoft SQL Server
  Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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