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LBE Web Helpdesk Hosted

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Web Site URL:  http://www.lbehelpdesk.com/webhelpdesk/lbe/
Discussion Forum:   Participate in the LBE Web Helpdesk Hosted Discussion Forum
Category:  Remotely Hosted
Description:  LBE Web Helpdesk minimizes the number of calls that your helpdesk receives by allowing your users and operators to create and monitor their own helpdesk jobs using a standard web browser. Full audit trail of all actions carried out. Email integration. Easy to use and flexible.
Price:  $400 per month
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.lbehelpdesk.com/helpdesk-price.htm
Free upgrades? If so, how long?:  During hosting agreement
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

  Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

  Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Templates
  Font appearance
  Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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