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Logicalware MailManager

Web Site URL:  http://www.logicalware.com/
Discussion Forum:  
Category:  Other Resources
Description:  MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, business and government to help teams deal with large volumes of email to organizational addresses such as support@example.com
Price:  $51
Licensed Customers:  Unlimited
Licensed Technicians:  3
Additional pricing options page URL:  http://www.logicalware.com/products/
Free upgrades? If so, how long?:  Upgrades included in subscription
Upgrade costs:  
Support costs:  Support included in subscription
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
  Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
  PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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