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FastTrack Help Desk

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Web Site URL:  http://www.fmdirect.co.uk/fmdirect/solutions_fthd.htm
Discussion Forum:   Participate in the FastTrack Help Desk Discussion Forum
Category:  Local Software with Web
Description:  Fast Track Help Desk is a low-cost but fully-featured service desk solution aimed at both the IT and FM markets. Log calls in a matter of seconds. Save costs and reduce the man-hours needed to control your Help Desk. Reduce errors throughout the entire support process.
Price:  $500
Licensed Customers:  1
Licensed Technicians:  Unlimited
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Support contract in place
Upgrade costs:  Included in support contract
Support costs:  20% software cost
Locally installed software for customers:      
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
     PostgreSQL
     Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

     Unix
     Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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