Previous EBSuite Customer Support - HelpDesk
Web Site URL:	http://www.ebsuite.com
Discussion Forum:	Participate in the EBSuite Customer Support - HelpDesk Discussion Forum
Category:	Remotely Hosted
Description:	EBSuite.com is the most advanced HelpDesk solution available. We customer web portal customized for each visitor, Case Alerts and Escalations for SLA commitments. Free customer support and setup with data import including existing cases and notes. All for $25 /user/month. Hosted or for purchase.
Price:	$25
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.ebsuite.com/iPrdPricing.jsp
Free upgrades? If so, how long?:	Free
Upgrade costs:	Free
Support costs:	Free
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11   Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP   MySQL   Microsoft SQL Server      Microsoft Access   Sybase   PostgreSQL   Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.